Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 28 Apr 2024 19:44:37 +0000
Live trading didn't work when I went out of town on my laptop
View Count: 619
| [2018-05-14 12:10:11] |
| User619 - Posts: 6 |
|
Never had an issue on my desktop where I trade daily. When I went out of town last week I tried to live trade and when I clicked buy or sell nothing happened, but when I went to sim trading mode it worked fine. Is there some type of setting that does not allow you to live trade from two different computers? The desktop was shut down before I left. I want to make sure this issue doesn't happen again, please advise ASAP. Thanks, Nick |
| [2018-05-14 19:07:16] |
| |
|
We see you are using Rithmic. Are you sure that instance of Sierra Chart on your laptop was connected to Rithmic at the time? Whatever the issue, it should be logged in the Trade Activity Log. Follow the instructions here to see what has happened: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis There will be no cost in this case, but hopefully you can see what the problem is without having to provide the Trade Activity Log to us. Is there some type of setting that does not allow you to live trade from two different computers?
No there is nothing like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: