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Direct MessagesDate/Time: Sat, 20 Apr 2024 13:13:06 +0000
[User Discussion] - Countdown Timers Out of Sync...
View Count: 1438
| [2018-05-11 17:35:28] |
| gayer2428 - Posts: 75 |
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On multiple timeframes for the same security (NQ, 201806), the countdown timers are way off by a large magnitude. I deleted and downloaded all data yesterday, fixed it. Today, the issue cropped up again. Repeated delete and download. My Data/Trade settings are OK. My broker and data source is IB. Please look into it. Thanks. |
| [2018-05-11 17:43:32] |
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Refer to the information here about this: https://www.sierrachart.com//index.php?page=doc/StudiesReference.php&ID=201&Name=Countdown_Timer#s201_InaccurateCountdownTimeValue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-28 00:08:56] |
| gayer2428 - Posts: 75 |
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Again! Version: 1762 Countdown timers are off on different timeframes (tick charts). After this issue cropped up, downloaded current release 1767. Deleted data & reloaded. Ensured system clock is synced. Timers are still OFF! Exasperating. Please help. Thanks. |
| [2018-06-28 00:57:52] |
| gayer2428 - Posts: 75 |
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Fixed it. I had to physically delete all files from the Data directory, start from scratch. |
| [2018-06-28 06:10:12] |
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Once again, refer to the information here: https://www.sierrachart.com//index.php?page=doc/StudiesReference.php&ID=201&Name=Countdown_Timer#s201_InaccurateCountdownTimeValue I had to physically delete all files from the Data directory, start from scratch. Next time you have the problem post an image of the chart by using Edit >> Screen Images >> Upload Main Window Image, and paste the link here. Countdown timers are off on different timeframes (tick charts). In what way is the countdown timer off for a chart that is based on Number of Trades per Bar? How are you coming to this conclusion?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-28 06:48:00
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| [2018-07-03 00:52:36] |
| gayer2428 - Posts: 75 |
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It happenend again today. Rel: 1776 (32-bit) Screenshot attached. Countdown timer in ORANGE (all 3 charts: 100/300/900 ticks) https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=20267 |
 Capture-sc.JPG / V - Attached On 2018-07-03 00:49:42 UTC - Size: 112.81 KB - 493 views |
| [2018-07-03 00:55:26] |
| gayer2428 - Posts: 75 |
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Another screenshot (full) - all 3 charts (100/300/900 ticks) https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=20268 |
| Capture-sc2.JPG / V - Attached On 2018-07-03 00:55:09 UTC - Size: 367.85 KB - 355 views |
| [2018-07-03 00:58:21] |
| gayer2428 - Posts: 75 |
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Another one: http://www.sierrachart.com/image.php?Image=15305794778.png |
| [2018-07-03 01:33:01] |
| TechTrader - Posts: 116 |
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gayer2428 You could check to ensure that Chart> Chart Settings> 'Start and End Times' are the same and 'New Bar at Session Start' is ticked for all charts. Otherwise countdown errors will occur. |
| [2018-07-03 01:45:43] |
| gayer2428 - Posts: 75 |
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Thanks. I checked, they're all in sync. |
| [2018-07-03 02:29:55] |
| TechTrader - Posts: 116 |
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gayer2428 A quick look at your charts in posts 6,7,8, show that in all three posts the centre chart and right hand chart are in sync. The left hand chart is obviously not in sync with the other two. You could look for any difference/s between that chart and the other two. |
| [2018-07-03 02:34:16] |
| gayer2428 - Posts: 75 |
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Fixed it. This time I renamed the chart's corresponding .scid file, so when I started SC, historical data got downloaded again. I have to wonder if the .scid file gets corrupted...? |
| [2018-07-03 02:38:12] |
| gayer2428 - Posts: 75 |
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Re #11: All 3 charts are different (100/300/900 ticks). 100-tick chart has a lot more alerts than the other 2. Perhaps that is a factor. I fixed it for now (see #12 above). Thanks. |
| [2018-07-03 06:21:38] |
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I have to wonder if the .scid file gets corrupted...? No, that is not the problem.Unless it has something to do with Interactive Brokers data. At this point we have no idea how you are concluding the countdown timer is wrong for a chart based on number of trades per bar? Explain this. There is no way anyone looking at your chart images can come to that conclusion. There is insufficient information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-03 20:24:16] |
| gayer2428 - Posts: 75 |
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Simple explanation. 3 tick charts for RTY-201809: ST=100 ticks MT=300 ticks (3x ST), LT=900 ticks (3x MT) Take the last image posted in #8 above; it shows (in ORANGE): 19 (ST), 225 (MT), 525 (LT) respectively. ST timer is off by 6; it should say 25, not 19. ST is being decremented faster, which is not correct if the timers are in sync (as you claim). Thanks. |
| [2018-07-03 20:31:52] |
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This is really is quite involved to analyze. And you are using Interactive Brokers so at this point we are declining support. We are not going to get involved in this. This is a monumental waste of our time due to the nature of the data feed you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-03 20:32:04
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| [2018-07-03 20:36:03] |
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See if this page offers any helpful information: http://www.sierrachart.com/index.php?page=doc/helpdetails47.html And use this data feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-03 20:42:13] |
| gayer2428 - Posts: 75 |
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I do understand you have issues with IB data feed. One way for an IB trader to resolve this (like I did) is to rename/delete the chart's corresponding .scid file and force a historical chart download. Thank you. |
| [2018-07-03 20:45:44] |
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That would make sense. Since in this case the data except for the most recent 10 minutes comes from the Sierra Chart Historical Data Service assuming you enabled the option for that which is documented on our Interactive Brokers page. So that is going to be the proper tick by tick data assuming you have Sierra Chart set for a tick by tick data configuration. Anyway refer to our second response above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-03 21:19:45] |
| gayer2428 - Posts: 75 |
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I did look at the 2 links you posted. The first one really doesn't apply because my data source for all charts is IB; other topics on that page are peripheral to this issue. As for using another data feed, I have to think about it. Thanks. |
| [2018-07-04 10:25:49] |
| TechTrader - Posts: 116 |
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gayer2428 You could try the following: Change the chart period on the left chart from 100 trades to 300 trades. Then observe whether the Countdown timer is synchronised with the centre chart of 300 trades. This will confirm whether Chart settings are correct. I doubt whether the data feed would be an issue as all the countdown timers are reading the same data. Trust this may help in sorting your issue. |
| [2018-07-04 10:44:23] |
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The Interactive Brokers data feed definitely can have an effect but as long as the option to split data records is enabled in Chart Settings, we would think that there is less potential for that to be a problem. The issue is it takes a lot of analysis effort to really make a determination as to what the problem actually is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-04 10:44:51
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| [2018-07-04 15:20:00] |
| gayer2428 - Posts: 75 |
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Techtrader <-- Next time I have this issue (fairly soon, I'm sure), I will try out your suggestion. Thanks. |
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