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Installing Sierra Chart 64

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[2018-05-10 01:19:13] #1 [Go To First Post]
User488039 - Posts: 114
I've been gone from Sierra Chart for about 1 year. Everything was working fine, but then I updated to the latest version "64", and it seems not to be connected to my broker now, and not bringing in current price. Please tell me what I did wrong? My broker is TransAct. Please tell me how to go back to the 32 bit version? Thank you. I just went to Sierra Chart folder, and ran the 32 bit version. The price is still not updating on my charts? Please help. Date Time Of Last Edit: 2018-05-10 01:40:47

[2018-05-10 01:50:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-10 02:20:44] #3 [Go To First Post]
User488039 - Posts: 114
Reading Internal Order ID file. \| 2018-05-09 21:37:18 Reading Trade Orders file. \| 2018-05-09 21:37:18 Reading Trade Positions file. \| 2018-05-09 21:37:18 Listening on UDP port 22903. \| 2018-05-09 21:37:18 Software version: 1738 32-bit \| 2018-05-09 21:37:18 Usage end date: 2018-06-10 \| 2018-05-09 21:37:18 Enabled for: Advanced Features. \| 2018-05-09 21:37:18 Enabled for: Advanced Features 2. \| 2018-05-09 21:37:18 Enabled for: Sierra Chart Historical Data Service. \| 2018-05-09 21:37:18 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-05-09 21:37:18 Current selected Data/Trading service: SC Data - All Services \| 2018-05-09 21:37:18 Chart Update Interval: 500 \| 2018-05-09 21:37:18 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-05-09 21:37:18 2018-05-09 21:37:17 Local computer time \| 2018-05-09 21:37:18 2018-05-10 01:37:17 Local computer time in UTC \| 2018-05-09 21:37:18 2018-05-09 21:37:17 Local computer time in SC Time Zone \| 2018-05-09 21:37:18 2018-05-10 01:37:17 Server time in UTC \| 2018-05-09 21:37:18 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2018-05-09 21:37:18 Program path: C:\SierraChart\ \| 2018-05-09 21:37:18 Data Files path: C:\SierraChart\Data\ \| 2018-05-09 21:37:18 OS Version Number: 6.1 \| 2018-05-09 21:37:18 Locale Setting: C \| 2018-05-09 21:37:18 Created the DTC Protocol server. \| 2018-05-09 21:37:18 DTC Protocol Server listening on port 11099. \| 2018-05-09 21:37:18 Created the DTC Protocol historical data server. \| 2018-05-09 21:37:18 HD Server Manager \| Listening on port 11098 \| 2018-05-09 21:37:18 Checking for new symbol settings for service code scdataallservices \| 2018-05-09 21:37:18 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-05-09 21:37:18 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-05-09 21:37:18 Received 5 login tokens. \| 2018-05-09 21:37:18 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-05-09 21:37:20 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-05-09 21:37:20 Files to Open on Start up \| Opening file: Chartbook-CL.cht \| 2018-05-09 21:37:21 CLM8 15 Min #8 \| Reloading chart. \| 2018-05-09 21:37:21 CLM8 #4 \| Reloading chart. \| 2018-05-09 21:37:21 ESM8 2 Min #1 \| Reloading chart. \| 2018-05-09 21:37:21 CLM8 #5 \| Reloading chart. \| 2018-05-09 21:37:21 CLM8 5 Min #3 \| Reloading chart. \| 2018-05-09 21:37:21 CLM8 Daily #7 \| Reloading chart. \| 2018-05-09 21:37:21 CLM8 15 Min #10 \| Reloading chart. \| 2018-05-09 21:37:21 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-05-09 21:37:23 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-05-09 21:37:23 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-05-09 21:37:25 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-05-09 21:37:25 CLM8 5 Min #9 \| Reloading chart. \| 2018-05-09 21:37:25 Symbol settings are up-to-date for scdataallservices \| 2018-05-09 21:37:25 CLM8 Daily #7 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLM8.dly \| 2018-05-09 21:37:25 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2018-05-09 21:37:25 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-05-09 21:37:25 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-09 21:37:25 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2018-05-09 21:37:25 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-09 21:37:25 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-05-09 21:37:25 Intraday data recording state for symbol CLM8 is set to download 'Pending'. \| 2018-05-09 21:37:25 HD Request # 2 \| Downloading Intraday chart data for CLM8 to the file CLM8.scid. Service: scdataallservices \| 2018-05-09 21:37:25 HD Request # 2 \| Download start date-time: 2018-05-09 21:02:44.000 \| 2018-05-09 21:37:25 HD Request # 2 \| Error downloading historical Intraday data for CLM8. The futures symbol format is invalid. The year must be 2 digits. \| 2018-05-09 21:37:25 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLM8 \| 2018-05-09 21:37:25 HD Request # 2 \| Completion time: 0s \| 2018-05-09 21:37:25 HD Request # 2 \| Intraday data download complete for CLM8. Unique request ID: 1 \| 2018-05-09 21:37:25 Removed historical data download ID 1 \| 2018-05-09 21:37:25 Intraday data recording state for symbol ESM8 is set to download 'Pending'. \| 2018-05-09 21:37:25 HD Request # 3 \| Downloading Intraday chart data for ESM8 to the file ESM8.scid. Service: scdataallservices \| 2018-05-09 21:37:25 HD Request # 3 \| Download start date-time: 2018-05-09 21:02:44.000 \| 2018-05-09 21:37:25 HD Request # 3 \| Error downloading historical Intraday data for ESM8. The futures symbol format is invalid. The year must be 2 digits. \| 2018-05-09 21:37:25 HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM8 \| 2018-05-09 21:37:25 HD Request # 3 \| Completion time: 0s \| 2018-05-09 21:37:25 HD Request # 3 \| Intraday data download complete for ESM8. Unique request ID: 2 \| 2018-05-09 21:37:25 Removed historical data download ID 2 \| 2018-05-09 21:37:25 HD Request # 4 \| Downloading Historical Daily chart data for CLM8. Starting date: 1968-05-09. Service: scdataallservices \| 2018-05-09 21:37:25 HD Request # 4 \| Error downloading historical Daily data for CLM8. The futures symbol format is invalid. The year must be 2 digits. \| 2018-05-09 21:37:25 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLM8 \| 2018-05-09 21:37:25 HD Request # 4 \| Completion time: 0s \| 2018-05-09 21:37:25 HD Request # 4 \| Daily data download complete for CLM8. Unique request ID: 3 \| 2018-05-09 21:37:25 Removed historical data download ID 3 \| 2018-05-09 21:37:25 CLM8 Daily #7 \| Reloading chart. \| 2018-05-09 21:37:25 CLM8 Daily #7 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLM8.dly \| 2018-05-09 21:37:25 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-05-09 21:37:26 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2018-05-09 21:37:26 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-05-09 21:37:26 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-09 21:37:26 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2018-05-09 21:37:26 SC Data - All Services \| Connected to data server. \| 2018-05-09 21:37:27 SC Data - All Services \| Starting real-time market data updates for: CLM8. ID: 1 \| 2018-05-09 21:37:27 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLM8 \| 2018-05-09 21:37:27 SC Data - All Services \| Requesting security definition data for: CLM8. ID: 1 \| 2018-05-09 21:37:27 Intraday data recording state for symbol CLM8 is set to download 'Pending'. \| 2018-05-09 21:37:27 Delaying start of download for CLM8 \| 2018-05-09 21:37:27 SC Data - All Services \| Starting real-time market data updates for: ESM8. ID: 2 \| 2018-05-09 21:37:27 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESM8 \| 2018-05-09 21:37:27 SC Data - All Services \| Requesting security definition data for: ESM8. ID: 2 \| 2018-05-09 21:37:27 Intraday data recording state for symbol ESM8 is set to download 'Pending'. \| 2018-05-09 21:37:27 SC Data - All Services \| Starting real-time market data updates for: NQM8. ID: 3 \| 2018-05-09 21:37:27 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: NQM8 \| 2018-05-09 21:37:27 SC Data - All Services \| Requesting security definition data for: NQM8. ID: 3 \| 2018-05-09 21:37:27 Delaying start of download for CLM8 \| 2018-05-09 21:37:28 Requesting market depth updates for: CLM8 if supported. \| 2018-05-09 21:37:32 HD Request # 5 \| Downloading Intraday chart data for CLM8 to the file CLM8.scid. Service: scdataallservices \| 2018-05-09 21:37:32 HD Request # 5 \| Download start date-time: 2018-05-09 21:02:44.000 \| 2018-05-09 21:37:32 HD Request # 5 \| Error downloading historical Intraday data for CLM8. The futures symbol format is invalid. The year must be 2 digits. \| 2018-05-09 21:37:32 HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLM8 \| 2018-05-09 21:37:32 HD Request # 5 \| Completion time: 0s \| 2018-05-09 21:37:32 HD Request # 5 \| Intraday data download complete for CLM8. Unique request ID: 4 \| 2018-05-09 21:37:32 Removed historical data download ID 4 \| 2018-05-09 21:37:32 Real-time Intraday chart data file updates started for CLM8 \| 2018-05-09 21:37:32 Intraday chart data file opened for CLM8 \| 2018-05-09 21:37:32 HD Request # 6 \| Downloading Intraday chart data for ESM8 to the file ESM8.scid. Service: scdataallservices \| 2018-05-09 21:37:32 HD Request # 6 \| Download start date-time: 2018-05-09 21:02:44.000 \| 2018-05-09 21:37:32 HD Request # 6 \| Error downloading historical Intraday data for ESM8. The futures symbol format is invalid. The year must be 2 digits. \| 2018-05-09 21:37:32 HD Request # 6 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM8 \| 2018-05-09 21:37:32 HD Request # 6 \| Completion time: 0s \| 2018-05-09 21:37:32 HD Request # 6 \| Intraday data download complete for ESM8. Unique request ID: 5 \| 2018-05-09 21:37:32 Removed historical data download ID 5 \| 2018-05-09 21:37:32 Real-time Intraday chart data file updates started for ESM8 \| 2018-05-09 21:37:32 Intraday chart data file opened for ESM8 \| 2018-05-09 21:37:32 A request for the latest software update has been made. \| 2018-05-09 21:48:56 * The update is being downloaded in the background. When it is complete, you will be prompted. \| 2018-05-09 21:48:56 * HTTPS connection to www.sierrachart.com:443 (17) \| Creating socket. Using TLS 1.2. \| 2018-05-09 21:48:56 HTTPS connection to www.sierrachart.com:443 (17) \| Connecting to IP: 204.15.192.108. \| 2018-05-09 21:48:56 HTTPS connection to www.sierrachart.com:443 (17) \| Socket gracefully closed by remote side. \| 2018-05-09 21:49:01 HTTPS connection to www.sierrachart.com:443 (17) \| Received socket Close event. \| 2018-05-09 21:49:01 HTTPS connection to www.sierrachart.com:443 (17) \| Initiating close of socket by core. \| 2018-05-09 21:49:01 HTTPS connection to www.sierrachart.com:443 (17) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-09 21:49:01 HTTPS connection to www.sierrachart.com:443 (17) \| Closed. \| 2018-05-09 21:49:01 Download for software update has been redirected. Request ID: 1 -> 2 \| 2018-05-09 21:49:01 HTTP connection to www.sierrachart.com:80 (18) \| Creating socket. \| 2018-05-09 21:49:01 HTTP connection to www.sierrachart.com:80 (18) \| Connecting to IP: 204.15.192.108. \| 2018-05-09 21:49:01 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 4976128 bytes. \| 2018-05-09 21:49:02 HTTP connection to www.sierrachart.com:80 (18) \| Socket gracefully closed by remote side. \| 2018-05-09 21:49:06 HTTP connection to www.sierrachart.com:80 (18) \| Initiating close of socket by core. \| 2018-05-09 21:49:06 HTTP connection to www.sierrachart.com:80 (18) \| Received socket Close event. \| 2018-05-09 21:49:06 HTTP connection to www.sierrachart.com:80 (18) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-09 21:49:06 HTTP connection to www.sierrachart.com:80 (18) \| Closed. \| 2018-05-09 21:49:06 SC Data - All Services \| Performing periodic download of Intraday data for open Intraday charts not receiving real-time data \| 2018-05-09 22:07:27

[2018-05-10 04:17:29] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay we understand the problem. You just need to follow the instructions here to set Sierra Chart to work with your Transact account: http://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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