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Direct MessagesDate/Time: Sun, 05 May 2024 21:37:13 +0000
Futures Charts not updating
View Count: 1514
| [2018-05-02 18:34:38] |
| User943606 - Posts: 5 |
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Sorry, if I am asking trivial stuff. I just downloaded the trial version and my futures charts do not update. Compared to what I have seen on youtube videos my charts also seem to take forever to load. I do not see a status bar running but my charts runs back and forth until it has loaded.
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| [2018-05-02 18:47:07] |
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Refer to: http://www.sierrachart.com/index.php?page=doc/FuturesData.php but my charts runs back and forth until it has loaded. We do not understand what this means.Also refer to: http://www.sierrachart.com/index.php?page=doc/ChangingPeriodOfBars.php#ImprovingPerformanceOfLoadingChartData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-02 18:48:20
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| [2018-05-02 18:57:35] |
| User943606 - Posts: 5 |
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How can I get the real time data for those 5 USD? It sends me to another page but then I cannot find the information.
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| [2018-05-02 19:13:46] |
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Follow the step-by-step instructions here: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Also make sure you activate the correct exchanges. We assume you do not have a trading account, so you can only activate the exchanges listed here: http://www.sierrachart.com/index.php?page=doc/FuturesData.php#CMEExchangeFeesForProfessionalsAndUsersWithoutASupportedTradingAccount And you must activate an exchange. Activating the real-time data connection is not going to give you real-time data. You have to activate exchanges. The CME ones have no cost for the first month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-02 23:36:46] |
| User943606 - Posts: 5 |
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this is so complicated. Before I am up and running my trial period is over. I am getting pushed from one page to the other. I cannot activate an exchange I need to sign an agreement. I press the link to the agreement and nothing happens. I don't know what to do. this is getting frustrating. This webpage is an encyclopedia, to read and understand it is a task of weeks.
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| [2018-05-03 01:59:25] |
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We can extend your trial as needed. You should not be concerned about that. You have done everything correctly. Activating the data feed is just through one page here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Here is the link to the agreement: https://www.barchart.com/register/realtime/agreement_standalone.php?ID=SCH&username=147131_1 You are saying you do not see that display for you? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 01:59:41
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| [2018-05-04 09:12:20] |
| User943606 - Posts: 5 |
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Every exchange that I want to activate tells me do not activate, if you don't have a funded futures account. That is the purpose of this trial, I don't want to fund an account right now. How do I need to proceed to be able to test your system on a demo basis, trying to place orders in simulated account. I never imagined it would have been so difficult to just have a trial. Could you please guide me through the steps as everytime I try to do something on the links I get offered from you something does not work or I am being rejected for some reasons I don't understand. thanks for helping me out please to finally get going with your platform. |
| [2018-05-04 16:47:11] |
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You are disregarding the clear instructions we have given. I never imagined it would have been so difficult to just have a trial. You need to understand the Chicago Mercantile Exchange is absolutely hell-bent on making this as difficult as possible for you as they can.Refer to: Is Historical and Real-time Futures Data Included?: Do Not Complain! / Zero Tolerance Policy Every exchange that I want to activate tells me do not activate,
This is why we said this in post #4 but apparently you decided to think it was not relevant:Also make sure you activate the correct exchanges. We assume you do not have a trading account, so you can only activate the exchanges listed here: http://www.sierrachart.com/index.php?page=doc/FuturesData.php#CMEExchangeFeesForProfessionalsAndUsersWithoutASupportedTradingAccount (CME Exchange Fees for Professionals and Users Without a Supported Trading Account) And you must activate an exchange. Activating the real-time data connection is not going to give you real-time data. You have to activate exchanges. The CME Exchange fee options have no cost for the first month. The instructions are clear and straightforward. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-04 16:49:40
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| [2018-05-04 20:14:46] |
| User943606 - Posts: 5 |
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Ok, thank you very much for your help
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