Login Page - Create Account

Support Board


Date/Time: Sun, 19 May 2024 00:29:00 +0000



Post From: Futures Charts not updating

[2018-05-04 16:47:11]
Sierra Chart Engineering - Posts: 104368
You are disregarding the clear instructions we have given.

I never imagined it would have been so difficult to just have a trial.
You need to understand the Chicago Mercantile Exchange is absolutely hell-bent on making this as difficult as possible for you as they can.

Refer to:
Is Historical and Real-time Futures Data Included?: Do Not Complain! / Zero Tolerance Policy

Every exchange that I want to activate tells me do not activate,
This is why we said this in post #4 but apparently you decided to think it was not relevant:

Also make sure you activate the correct exchanges. We assume you do not have a trading account, so you can only activate the exchanges listed here:
http://www.sierrachart.com/index.php?page=doc/FuturesData.php#CMEExchangeFeesForProfessionalsAndUsersWithoutASupportedTradingAccount (CME Exchange Fees for Professionals and Users Without a Supported Trading Account)

And you must activate an exchange. Activating the real-time data connection is not going to give you real-time data. You have to activate exchanges.


The CME Exchange fee options have no cost for the first month.


The instructions are clear and straightforward.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-05-04 16:49:40