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Study won't display

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[2018-04-20 19:44:03] #1 [Go To First Post]
User9890731 - Posts: 47
hi, I added the sceetobot custom study to the chart and it won't display any market data when I try loading it. Reached out to them and they gave me the intallation instructions, but still get the same issue, I don't know if its my sierra platform or not. Am running it on 64 bit OS and the study is also a 64 bit file..


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[2018-04-20 22:30:40] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see an exception has occurred which is displayed in the Message Log. This is a serious issue. You need to restart Sierra Chart when that happens. We want you to run Sierra Chart in Safe Mode and see if you continue to receive the exception: Sierra Chart - Software Login Instructions: Using Safe Mode This is the first issue that needs to be addressed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-04-20 23:49:26] #3 [Go To First Post]
User9890731 - Posts: 47
Well running it on safe mode hasn't generated the message again, but thats only because I'm not running any custom indicators..

[2018-04-20 23:52:12] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Therefore, this is an indication that the custom studies is causing the exception so the developer of those studies needs to look into the issue. They need to be advised of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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