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Direct MessagesDate/Time: Thu, 18 Apr 2024 03:42:59 +0000
Constant Loop of Waiting to Reconnect, Historical Download Complete, Waiting to Reconnect.
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| [2018-04-19 18:47:38] |
| User688032 - Posts: 4 |
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Hello, Whether I use the 32 bit or 64 bit versions, I have a new issue for the past week of a constant loop. My software will be in "Waiting to Connect" mode for about 5 minutes, "Historical Download Complete" appears, only to then go back into "Waiting to Connect" mode again for another 5 minutes. Its a never ending loop, I can't get my chart to remain "live". My computer isn't ever overloaded per the Task Manager. I have changed my historical data from the default of 30 days down to 5 days to keep downloading of historical data to a minimum since I run such a fast time frame. I typically run a one second chart and can normally run a dozen charts on this time frame without any issues for weeks now. That changed after the updated software this past week. This problem persists with just one chart open. Please advise. Thank you. |
| [2018-04-19 19:17:12] |
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We see you are using Gain Capital. For connection problems to that service, refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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