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Direct MessagesDate/Time: Fri, 26 Apr 2024 06:13:57 +0000
I think the exchanges* are being unreasonable..
View Count: 689
| [2018-04-18 01:35:47] |
| Revan - Posts: 9 |
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EDIT: It's not CQG, it's the exchanges, CQG are a great company. Hello, Sierra chart so a few weeks back I posted a thread into this support board asking my first question which also unexpectedly created a trial account, I wasn't really ready for this but I went with it, I know little about trading and have mainly only learnt how to configure the DOM which I can do in free mode, anyway now I know how to configure it but my intial trial ended, I then went to AMP futures to try Sierra chart with some live exchange data (showing depth) to view with the DOM before I commit a proper deposit and open an account, I needed to renew Sierra chart trial which I have just recently done after posting a support ticket, however I connect to the CQG feed and in the DOM I am seeing, "real time data for instrument corresponding to ID is not allowed." within the DOM, I know this is on CQG's part because when I tried to trial sierra chart via AMP they sent me an automated message saying I have used my data allowance, the only thing involving data I have ever trialled before this is the intial first demo of sierra chart which was created by accident (if that uses CQG data that is, otherwise I have no idea why they sent me the message), all in all I think what has happened here is pretty unfair and I'm wondering if Sierra chart can help me in anyway, I can't ring CQG because I have no phone working at the moment, I can only email them which takes them like a week to reply. Now I know this is on CQG's part but the only reason I can think as to why they said "your have used your data allowance" is on my initial trial of Sierra chart, other than that I have used nothing, never opened any demo or trial in my life, overall I feel I am wasting my valuable trial time not even being able to see the software working before I open a trading account, very frustrating and not Sierra Chart's fault however I am being patient, if you can please call CQG and ask what's up with my account, so I can actually get onto to trialling this software and opening a live account, CQG will be getting my money monthly once I see for at least a week that it works and flows on this platform. don't know what their problem is. Thank you. Date Time Of Last Edit: 2018-04-18 10:33:50
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| [2018-04-18 02:31:48] |
| Revan - Posts: 9 |
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UPDATE: Okay CQG may be right, I have opened up demo accounts with crappy retail market maker scammy brokers who I have never used before.
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| [2018-04-18 04:32:55] |
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What we can do for you is extend your Sierra Chart account for the time you have not been able to use it for the days you have paid for. Also this is not about CQG being unreasonable. This is about exchange policies and we explain this in detail on this page here: Is Historical and Real-time Futures Data Included? They are not happy with the exchange policies just as much as we are. We know that for a fact. We recommend you use the Sierra Chart Exchange Data Feed for now: Sierra Chart Exchange Data Feed Between now and the end of the month the cost is going to be only 5 USD. What symbol do you want real-time data for? We will then let you know what exchange to activate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-18 04:33:49
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| [2018-04-19 06:50:21] |
| Revan - Posts: 9 |
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Sounds good how do I get that going? I want natural gas which is I think NYMEX, thanks.
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| [2018-04-19 19:12:49] |
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Follow through the instructions here: Sierra Chart Exchange Data Feed: Setup Instructions You will want to activate this exchange which will have no cost until next month: NYMEX, For professionals and users without a trading account 115.50 USD/month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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