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Date/Time: Fri, 29 Mar 2024 06:46:56 +0000



Incorrect candle formation - renko bars

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[2018-04-16 06:44:08]
User170075 - Posts: 8
I have been having an issue with odd-shaped candles on my charts (below screenshots). As these are flex renko bars, there should be no wicks in both directions. Can you please advise what may cause this problem?
imageweird_candles.png / V - Attached On 2018-04-16 06:42:37 UTC - Size: 8.74 KB - 273 views
imageweird_candles_2.png / V - Attached On 2018-04-16 06:42:48 UTC - Size: 8.32 KB - 273 views
Attachment Deleted.
[2018-04-16 06:56:34]
Sierra Chart Engineering - Posts: 104368
What version of Sierra Chart are you running? Update following the instructions here:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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[2018-04-16 07:04:07]
User170075 - Posts: 8
I am on 1731
[2018-04-16 20:40:04]
Sierra Chart Engineering - Posts: 104368
Attach that particular chart following the instructions here:
Support Board Posting Information: Providing Chartbook with Only a Single Chart

We will test and see what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-04-17 14:04:50]
User170075 - Posts: 8
attached as requested
attachmentChartbook1.Cht - Attached On 2018-04-17 14:00:31 UTC - Size: 54.19 KB - 258 views
[2018-04-18 05:35:33]
Sierra Chart Engineering - Posts: 104368
We have the Chartbook. We need a specific Date-Time of the chart bar to look at where you see this issue, and also the time zone of that chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-04-18 13:18:20]
User170075 - Posts: 8
as a good example you can look at 2018/04/16 at 16:13 - a huge tail
time zone of the chart is New York -5 EST/-4 EDT
[2018-04-18 20:37:43]
Sierra Chart Engineering - Posts: 104368
Unfortunately, with the data we are using from the Sierra Chart Exchange Data Feed we are not seeing that:
http://www.sierrachart.com/image.php?Image=152408341557.png

This is from your Chartbook. The timezone is US Eastern.

We can see the problem in your chart image, but we cannot reproduce and it is hard for us to resolve without being able to to reproduce it.

We see you are using Rithmic but there really should not be any problem with the Rithmic data. But in any case a data issue should not cause this. We definitively want to resolve this. Just not sure how we can reproduce though.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-04-19 08:11:45]
User170075 - Posts: 8
this happens when the market is moving fast and it does not happen on another PC running the second instance of Sierra Chart.
On the other hand, the computer on which it happens is far from being obsolete, - Windows 10, Intel 7, new SSD drive.
[2018-04-19 18:44:42]
Sierra Chart Engineering - Posts: 104368
This speed of the market is irrelevant.

There must be some difference with the data. You could attach the chart data file in a 7Z compressed format. This is the NQM8-CME.scid file in the Sierra Chart Data subfolder.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-19 18:45:06
[2018-04-19 19:04:27]
Xfanman1 - Posts: 320
This user is a friend of mine and had his data set to seconds instead of ticks and in addition was getting time sync errors. After changing his settings to 1 Tick and syncing his PC I think he should be ok. I'm sure he'll chime in if not.

--
Scott
[2018-04-19 19:11:25]
Sierra Chart Engineering - Posts: 104368
Even so, this problem still should not exist.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-04-20 22:44:59]
Sierra Chart Engineering - Posts: 104368
We actually do see how in this particular case the 1 second data is causing that particular appearance where there is a reversal. This is because Sierra Chart will maintain the true open, high, low, close values for the bars rather than manipulating them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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