Login Page - Create Account

Support Board


Date/Time: Sat, 18 May 2024 09:05:55 +0000



Spreads through CQG

View Count: 970

[2018-04-10 18:20:39]
Usermb - Posts: 126
Using SC 1727, I cannot trade spreads using my CQG account.

Example:
CQG Symbol: "CHGI0Z8"
If I open this symbol in a SC DOM (Symbol: CHGI0Z8) I do not get any quotes in the DOM.
If instead I open "F.US.CHGI0Z8", I get quotes but I cannot trade it: "CQG order update (Rejected). Text: Symbol is incorrect or not defined. Internal Order ID: *******. Service Order ID: (none). Symbol: F.US.CHGI0Z8 | 2018-04-10 19:52:42 *"
This is because CQG expects "CHGI0Z8".

I can trade this symbol using CQG Mobile, this problem seems to be specific to SC.

This symbol is just an example, this problem affects all Spreads.
[2018-04-12 19:51:11]
Sierra Chart Engineering - Posts: 104368
This symbol format is correct: F.US.CHGI0Z8

Although you might want to change the year to 18 but make sure you do not use the single digit year symbol anywhere else in the Chartbook and reconnect to the data feed after.

Refer to:
CQG Trading Platform Service: CQG Exchange Traded Strategies/Spreads Symbol Format

This message is from CQG:
Text: Symbol is incorrect or not defined.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-12 19:51:28
[2018-04-12 20:30:01]
Usermb - Posts: 126
Switching to two digit years fixed the problem with placing orders.

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account