Support Board
Date/Time: Mon, 03 Nov 2025 23:13:50 +0000
Feed activation
View Count: 722
| [2018-04-02 21:13:17] |
| User99735 - Posts: 234 |
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Hi, I have been provided a trial SC account by you. For a customer I needed to access live BTCUSD - BitFinex data, for which I have paid $33 subscription for a month, and done the necessary activations. However still am not getting historical feeds when I connect to Cryptocurrencies Data - DTC [data] service. Please advise. Regards Vivek |
| [2018-04-03 18:03:13] |
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The correct symbol is: BTCUSD-BITFINEX Update Sierra Chart to the current version: Software Download: Fast Update If you still have a problem receiving the data, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Also if you are doing developing for other users, you do not have to pay for Sierra Chart. Just ask us for a usage time extension. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-03 18:03:30
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