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Direct MessagesDate/Time: Sat, 27 Apr 2024 03:46:36 +0000
Sierra charts connection problems
View Count: 1216
| [2018-04-02 19:38:00] |
| User648309 - Posts: 2 |
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Hello I am having connection issues with my charts package. I am using Sierra Charts package 3 through AMP Futures. I contacted their support and they tried to fix this issue. They tried running my login credentials on their side and everything went through. On my side, however, it would not connect the live data feed. I tried turning off all firewalls and anti virus shields to no avail. At the bottom I have included the entire log history. Any help would be much appreciated. Thanks and have a great day! Reading Internal Order ID file. | 2018-04-02 19:24:30 Reading Trade Orders file. | 2018-04-02 19:24:31 Reading Trade Positions file. | 2018-04-02 19:24:31 Listening on UDP port 22904. | 2018-04-02 19:24:31 Software version: 1727 32-bit | 2018-04-02 19:24:31 Enabled for: Advanced Features. | 2018-04-02 19:24:31 Enabled for: Sierra Chart Historical Data Service. | 2018-04-02 19:24:31 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-02 19:24:31 Current selected Data/Trading service: CQG FIX Trading | 2018-04-02 19:24:31 Chart Update Interval: 500 | 2018-04-02 19:24:31 Data/Trade Service Settings automatically set. | 2018-04-02 19:24:31 Time Zone: +00:00:00 (UTC+00) | 2018-04-02 19:24:31 2018-04-02 15:24:30 Local computer time | 2018-04-02 19:24:31 2018-04-02 19:24:30 Local computer time in UTC | 2018-04-02 19:24:31 2018-04-02 19:24:30 Local computer time in SC Time Zone | 2018-04-02 19:24:31 2018-04-02 19:24:28 Server time in UTC | 2018-04-02 19:24:31 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-04-02 19:24:31 Program path: C:\SierraChart\ | 2018-04-02 19:24:31 Data Files path: C:\SierraChart\Data\ | 2018-04-02 19:24:31 OS Version Number: 6.3 | 2018-04-02 19:24:31 Locale Setting: C | 2018-04-02 19:24:31 Checking for new symbol settings for service code cqg | 2018-04-02 19:24:31 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-04-02 19:24:31 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-04-02 19:24:31 Symbol settings are up-to-date for cqg | 2018-04-02 19:24:31 Received 5 login tokens. | 2018-04-02 19:24:31 HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2018-04-02 19:24:33 HTTPS connection to www.sierrachart.com:443 (6) | Connecting to IP: 204.15.192.108. | 2018-04-02 19:24:33 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-04-02 19:24:36 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-04-02 19:24:36 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:24:36 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-04-02 19:24:36 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2018-04-02 19:24:36 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2018-04-02 19:24:36 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:24:36 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2018-04-02 19:24:36 HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2018-04-02 19:24:38 HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2018-04-02 19:24:38 HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:24:38 HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2018-04-02 19:24:38 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-02 19:24:41 CQG FIX socket (7) | Creating socket. Using TLS 1.2. | 2018-04-02 19:24:41 CQG FIX socket (7) | Connecting to IP: 208.48.16.214. | 2018-04-02 19:24:41 CQG FIX: Sending the Logon message. | 2018-04-02 19:24:41 CQG FIX socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-02 19:24:41 * CQG FIX socket (7) | Socket gracefully closed by remote side. | 2018-04-02 19:24:41 CQG FIX socket (7) | Received socket Close event. | 2018-04-02 19:24:41 CQG FIX socket (7) | Initiating close of socket by core. | 2018-04-02 19:24:41 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-02 19:24:41 CQG FIX socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:24:41 CQG FIX socket (7) | Closed. | 2018-04-02 19:24:41 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-02 19:24:41 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:41 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:41 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-02 19:24:44 CQG FIX socket (8) | Creating socket. Using TLS 1.2. | 2018-04-02 19:24:44 CQG FIX socket (8) | Connecting to IP: 208.48.16.214. | 2018-04-02 19:24:44 CQG FIX: Sending the Logon message. | 2018-04-02 19:24:44 CQG FIX socket (8) | Socket gracefully closed by remote side. | 2018-04-02 19:24:44 CQG FIX socket (8) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-02 19:24:44 * CQG FIX socket (8) | Received socket Close event. | 2018-04-02 19:24:44 CQG FIX socket (8) | Initiating close of socket by core. | 2018-04-02 19:24:44 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-02 19:24:44 CQG FIX socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:24:44 CQG FIX socket (8) | Closed. | 2018-04-02 19:24:44 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-02 19:24:44 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:44 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:44 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:44 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-02 19:24:47 CQG FIX socket (9) | Creating socket. Using TLS 1.2. | 2018-04-02 19:24:47 CQG FIX socket (9) | Connecting to IP: 208.48.16.214. | 2018-04-02 19:24:47 CQG FIX: Sending the Logon message. | 2018-04-02 19:24:48 CQG FIX socket (9) | Socket gracefully closed by remote side. | 2018-04-02 19:24:48 CQG FIX socket (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-02 19:24:48 * CQG FIX socket (9) | Received socket Close event. | 2018-04-02 19:24:48 CQG FIX socket (9) | Initiating close of socket by core. | 2018-04-02 19:24:48 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-02 19:24:48 CQG FIX socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:24:48 CQG FIX socket (9) | Closed. | 2018-04-02 19:24:48 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-02 19:24:48 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:48 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:48 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:48 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-02 19:24:51 CQG FIX socket (10) | Creating socket. Using TLS 1.2. | 2018-04-02 19:24:51 CQG FIX socket (10) | Connecting to IP: 208.48.16.214. | 2018-04-02 19:24:51 CQG FIX: Sending the Logon message. | 2018-04-02 19:24:51 CQG FIX socket (10) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-02 19:24:51 * CQG FIX socket (10) | Socket gracefully closed by remote side. | 2018-04-02 19:24:51 CQG FIX socket (10) | Received socket Close event. | 2018-04-02 19:24:51 CQG FIX socket (10) | Initiating close of socket by core. | 2018-04-02 19:24:51 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-02 19:24:51 CQG FIX socket (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:24:51 CQG FIX socket (10) | Closed. | 2018-04-02 19:24:51 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-02 19:24:51 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:51 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:51 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:51 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-04-02 19:24:54 CQG FIX socket (11) | Creating socket. Using TLS 1.2. | 2018-04-02 19:24:54 CQG FIX socket (11) | Connecting to IP: 208.48.16.214. | 2018-04-02 19:24:54 CQG FIX: Sending the Logon message. | 2018-04-02 19:24:54 CQG FIX socket (11) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-02 19:24:54 * CQG FIX socket (11) | Socket gracefully closed by remote side. | 2018-04-02 19:24:54 CQG FIX socket (11) | Received socket Close event. | 2018-04-02 19:24:54 CQG FIX socket (11) | Initiating close of socket by core. | 2018-04-02 19:24:54 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-02 19:24:54 CQG FIX socket (11) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:24:54 CQG FIX socket (11) | Closed. | 2018-04-02 19:24:54 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-04-02 19:24:54 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:54 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-04-02 19:24:54 File >> Disconnect selected. | 2018-04-02 19:24:56 CQG FIX Trading | Disconnected. | 2018-04-02 19:24:56 Checking for new symbol settings for service code cqg | 2018-04-02 19:26:07 Current selected Data/Trading service: CQG WebAPI | 2018-04-02 19:26:07 HTTPS connection to www.sierrachart.com:443 (13) | Creating socket. Using TLS 1.2. | 2018-04-02 19:26:07 HTTPS connection to www.sierrachart.com:443 (13) | Connecting to IP: 204.15.192.108. | 2018-04-02 19:26:07 Requesting symbol settings for service code cqg. Overwrite = on. | 2018-04-02 19:26:08 Symbol settings received. | 2018-04-02 19:26:08 Processed 1329 symbol settings. | 2018-04-02 19:26:09 HTTPS connection to www.sierrachart.com:443 (13) | Socket gracefully closed by remote side. | 2018-04-02 19:26:13 HTTPS connection to www.sierrachart.com:443 (13) | Initiating close of socket by core. | 2018-04-02 19:26:13 HTTPS connection to www.sierrachart.com:443 (13) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:26:13 HTTPS connection to www.sierrachart.com:443 (13) | Closed. | 2018-04-02 19:26:13 Checking for new symbol settings for service code cqg | 2018-04-02 19:27:44 Current selected Data/Trading service: CQG FIX Trading | 2018-04-02 19:27:44 HTTPS connection to www.sierrachart.com:443 (16) | Creating socket. Using TLS 1.2. | 2018-04-02 19:27:44 HTTPS connection to www.sierrachart.com:443 (16) | Connecting to IP: 204.15.192.108. | 2018-04-02 19:27:44 Requesting symbol settings for service code cqg. Overwrite = on. | 2018-04-02 19:27:44 Symbol settings received. | 2018-04-02 19:27:44 Processed 1329 symbol settings. | 2018-04-02 19:27:46 HTTPS connection to www.sierrachart.com:443 (16) | Socket gracefully closed by remote side. | 2018-04-02 19:27:49 HTTPS connection to www.sierrachart.com:443 (16) | Initiating close of socket by core. | 2018-04-02 19:27:49 HTTPS connection to www.sierrachart.com:443 (16) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-02 19:27:49 HTTPS connection to www.sierrachart.com:443 (16) | Closed. | 2018-04-02 19:27:49 |
| [2018-04-03 03:25:56] |
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We have numerous reports of CQG connection problems. This has been an ongoing issue with CQG. We need to tell CQG about this specific case. Tell us your CQG username and after that click on the "Hide" link at the lower right of the new post. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-03 03:26:11
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| [2018-04-05 21:49:18] |
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If you are still having a problem connecting to CQG, then we have put out a new release which has some additional logging. The version is 1729. Update with Help >> Download Prerelease: Software Download: Fast Update After you update, try connecting again to CQG and provide the Message Log with the Send for Analysis button on the Message Log and let us know you have done that. Whether this logging will be helpful or not, we do not know but it may give us more of a clue. Could you also try using the Sierra Chart market statistics data feed directly and let us know if you have any problem accessing that data: Sierra Chart Market Statistics: Using Market Statistics Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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