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Date/Time: Fri, 29 Mar 2024 15:25:22 +0000



getting download fail message when retrieving data

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[2018-04-02 14:34:43]
User337790 - Posts: 2
please advise
[2018-04-02 17:46:20]
Sierra Chart Engineering - Posts: 104368
We see you have set Sierra Chart to use the TransAct trading service. Do you have a TransAct trading account?

Provide a copy of the Message Log by following these instructions:
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Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-04-02 19:27:27]
Sierra Chart Engineering - Posts: 104368
We have had several messages from you related to this issue, and there has been some confusion.

We told you to change the symbol of the charts to ESM18 but if you want to use TransAct, then you need to use the symbol ESM8 and set Sierra Chart to use TransAct:
https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions

For information about symbols, refer to:
https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#Symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-02 19:36:59

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