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Direct MessagesDate/Time: Thu, 25 Apr 2024 09:24:59 +0000
SC connection problems this evening (and earlier in the week)
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| [2018-03-29 11:59:11] |
| User837624 - Posts: 16 |
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Hi, I had several periods of lost connection this evening e.g. from 21:05 to 21:22 when charts could not get data from SC feed (FXCM). Same repeated just recently. Even your SupportBoard was not loading - got this at 22:38 Sydney time in browser: The connection has timed out The server at www.sierrachart.com is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. Do you have any 'current status' page where customers can see status of servers/services and ETA for issues like this? Now the "attach files" pop-up is stuck because "sierracharts.com taking too long to respond"... If you think my connectivity issues are caused by something on my PC then I attached a copy of Log file. I did not change anything with SC for some time now and everything used to work fine, until this week. It seems that this is something on your side, looking at how both the data feed and the website are non-responsive. Could you please advise if there are any known issues and/or suggest what can I do to resolve this from my end. Thank you |
Private File |
| [2018-03-29 17:08:17] |
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All Sierra Chart servers are running fine without any problems. We are aware of the connectivity issues, and they are outside of the servers and data centers. Our conclusion at this point is that there is one or more ISPs somewhere which are having problems leading to this. It is clear that is the source of the issue. It is not our systems. While you are affected, users in other geographical areas are not affected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-29 20:40:57
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| [2018-03-29 17:10:32] |
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Prior post updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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