Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 04 May 2024 13:53:20 +0000
Running AT 1725 suprise issue wont load ESM8 contract?
View Count: 603
| [2018-03-26 16:51:36] |
| Handle - Posts: 36 |
|
Rolled over the ESH8 contract and several others and ESM8 repeatably will not load. Ok tried to load a simple instance of ESM8 on 1 min chart Wont load Look at Chart Setting and typical would be 0-1-0 on time period 1min chart would be sety and 30 days tick data Instead 0-0-0 and no days??? Change the values and still no New Intraday chart. Log list something about Intraday file not open for cache flushing? ANyway previously rock solid install on rock solid computer.. My other computer with same data feed etc works fine Please advise should I send log? |
| [2018-03-26 20:05:23] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-26 20:06:09
|
| [2018-03-26 20:06:18] |
| |
|
The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-26 20:23:27] |
| Handle - Posts: 36 |
|
Software version: 1725 32-bit | 2018-03-26 16:19:57 Enabled for: Advanced Features. | 2018-03-26 16:19:57 Enabled for: Advanced Features 2. | 2018-03-26 16:19:57 Enabled for: Sierra Chart Historical Data Service. | 2018-03-26 16:19:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-03-26 16:19:57 Current selected Data/Trading service: TransAct Trading | 2018-03-26 16:19:57 Chart Update Interval: 500 | 2018-03-26 16:19:57 Service username command line set: kh*** | 2018-03-26 16:19:57 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-03-26 16:19:57 2018-03-26 16:19:56 Local computer time | 2018-03-26 16:19:57 2018-03-26 20:19:56 Local computer time in UTC | 2018-03-26 16:19:57 2018-03-26 16:19:56 Local computer time in SC Time Zone | 2018-03-26 16:19:57 2018-03-26 20:15:34 Server time in UTC | 2018-03-26 16:19:57 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-03-26 16:19:57 Program path: C:\SierraChart\SierraChartTransActMA\ | 2018-03-26 16:19:57 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2018-03-26 16:19:57 OS Version Number: 10.0 | 2018-03-26 16:19:57 Locale Setting: C | 2018-03-26 16:19:57 ESH8 20 Min #3 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESM8 20 Min #3 | Reloading chart. | 2018-03-26 16:20:08 ESM8 20 Min #3 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESH8 15 Min #11 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * Unknown Intraday file type. C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESM8 15 Min #11 | Reloading chart. | 2018-03-26 16:20:08 ESM8 15 Min #11 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESH8 30 Min #16 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * Unknown Intraday file type. C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESM8 30 Min #16 | Reloading chart. | 2018-03-26 16:20:08 ESM8 30 Min #16 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * Unknown Intraday file type. C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESM8 20 Min #3 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESM8 15 Min #11 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESM8 30 Min #16 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:20:08 * ESM8 20 Min #3 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:21:40 * Chart # | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:11 * ESM8 0 Sec #1 | Reloading chart. | 2018-03-26 16:22:11 ESM8 0 Sec #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:11 * Unknown Intraday file type. C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:11 * ESM8 0 Sec #1 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:11 * ESM8 0 Sec #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:29 * ESM8 0 Sec #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:42 * ESM8 1 Min #1 | Reloading chart. | 2018-03-26 16:22:42 ESM8 1 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid for reading. Error: Unknown Intraday file type. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:42 * Unknown Intraday file type. C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:42 * ESM8 1 Min #1 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartTransActMA\Data\ESM8.scid | 2018-03-26 16:22:42 * |
| [2018-03-26 20:51:58] |
| |
|
This is unusual. Follow the instructions here: Intraday Data Editor: Deleting a Data File To delete this file: ESM8.scid Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: