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Direct MessagesDate/Time: Thu, 25 Apr 2024 08:00:54 +0000
Speedytradingservers.com VPS Timeout Error
View Count: 716
| [2018-03-21 00:37:32] |
| thafuz - Posts: 7 |
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I am having an issue connecting to my Sierra chart account from (Speedytradingservers.com) VPS. The error that I get is Sierra Chart Login Error: Timeout Error. There was no response. I have searched the board and the other people that had issues were told to check their firewall settings I have completely turned off the firewall and was able to connect once. Then I disconnected and tried to reconnect and I keep getting this error. Can you please advise as to what I can do to diagnosis the issue... The VPS is running windows server 2012r2. Also are there any particular ports that need to open to log in?
Date Time Of Last Edit: 2018-03-21 00:43:31
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| [2018-03-21 01:51:19] |
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For testing when using the DTC - Sub Instance Service in Sierra Chart use the following: Server Address: bitmextrade.sierracharts.com Server Port: 5567 Use TLS: True Provide the Sierra Chart Message Log after trying to connect. You should just get a username or password error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-21 01:51:56
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| [2018-03-21 02:28:41] |
| thafuz - Posts: 7 |
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I was able to get it to connect by luck after trying numerous times but if I disconnect even now and have Connect on startup checked it will not connect i will get the time out error. I have two installs of sierra on this VPS the first one where i was able to connect and unchecked *Connect on startup once sierra loads i can connect to data feed. Other install i am still getting the timeout error. What could be the problem is there a log I could send you I would like to get this figured out. Being that one install can now connect I don't see how this could be firewall related. Thank you
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| [2018-03-21 03:07:49] |
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Refer to post #2. We only want you to test to that particular server given in post 2. We can only provide help connecting to a server known not to have any issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-21 03:08:06
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