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[User Discussion] - Show Order Fills is showing twice the number of contracts traded

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[2018-03-19 23:26:47] #1 [Go To First Post]
User990731 - Posts: 11
I traded 22 contracts on the ES (11 buys and 11 sells). "Show Order Fills" in the Trade Pulldown menu is showing double the the number of contracts that I actually traded.

[2018-03-20 03:01:53] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can remove any extra order fills which are a duplicate. But that is unusual to have such a condition to begin with. Refer to: Trade Activity Log: Trade Activity Data Editing Menu Commands (Trade >> Trade Activity Log) We cannot provide further help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-20 03:02:07

[2018-03-21 13:14:41] #3 [Go To First Post]
User990731 - Posts: 11
I checked the daily statement from my broker for the above day, March 19, 2018. My statement was correct and consistent with what I had calculated on my own, i.e., the only error was from Sierra Charts. Not sure why it occurred. Hopefully, you guys can figure that out. Date Time Of Last Edit: 2018-03-21 13:20:24

[2018-03-21 18:00:22] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not something we would get involved with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-03-22 15:49:33] #5 [Go To First Post]
User990731 - Posts: 11
Sierra Charts "Show Order Fills" showed double the number of contracts that were actually traded for the ES contract on March 19. However, this is not something that Sierra Charts would at least investigate?

[2018-03-22 17:17:16] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is definitely not a problem on the Sierra Chart side. We do not control the order fill data that is in the Trade >> Trade Activity Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-03-22 23:23:49] #7 [Go To First Post]
User990731 - Posts: 11
The Trade Activity Log was never the problem. In fact, the Trade Activity Log accurately reflected the number of contracts traded. I'm referring specifically to the "Show Order Fills" CHART function. Trade Activity Log - Right Hand Show Order Fills Display - Left Hand For whatever reason, on March 19, 2018, the Left Hand did not know what the Right Hand was doing. Perhaps it was just a fluke that day. If it happens again, I'll come back to this message thread.

[2018-03-22 23:49:40] #8 [Go To First Post]
User990731 - Posts: 11
Thought refreshing data might fix it. It did not. The chart is still showing double.

[2019-10-30 13:28:40] #9 [Go To First Post]
User450179 - Posts: 105
After using sierra chart for 2 years I am having a similar problem except my show order fills is showing a triangle for a phantom trade once I close out and referencing this phantom trade on my next move to go flat which is weird. this screws with my statistics and the P and L is off huge. This is not a problem with my broker because i went thru my orders and fills and I am flat. The only thing that changed since this started to happen was I was told to change my password with my broker which means i had to change my password for my trading service on sierra chart. Is it possible there was an order or is an order that was open when i changed the password and could this be the reason. I really need for this to be fixed please steer me in the right direction.

[2019-10-30 23:17:45] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this section here: Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities (Accurate Entry/Exit State, Fill Matching and Position Quantities) And refer to: Help With Daily Profit/Loss Value: Consistently Accurate Daily Profit/Loss Value Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-30 23:18:32

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