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CTS Demo Trading Demo - DTC Historical Data Download Looping

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[2018-02-02 22:18:06] #1 [Go To First Post]
User832512 - Posts: 22
Folks At first I noticed, after converting from DTN IQ Feed, that the SC data download connection on this service setting was taking a few minutes longer to populate and prepare the data on my NQ Chartbook. Now, I'm finding that this Demo connection is basically "looping" over and over with the same messaging. Was happening for over 70 min this morning and is happening now for over 20 minutes. Not only is it too long to wait for data prep, but it makes the SChart GUI almost non navigable while data data is downloading. I've lowered my History and Tick retention, turned off the FIX API Logging checkbox and even shutdown and deleted all my *.scid files. This is still being problematic. I would like to fix this issue before moving forward with a LIVE Connection to CTS T4 Dorman. Have you seen this issue before on "CTS Demo Trading Demo - DTC Service? The logs go on and on and on ....how much log history would you want? Regards, Mark S

[2018-02-02 22:44:20] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No, this is does not make any sense. Make sure Sierra Chart is running at this time, we have requested the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-02-02 23:25:50] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The excessive messages in the Message Log are from a custom study. Run Sierra Chart Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode There are many historical data downloads but this is not necessarily anything unusual based upon the number of symbols being tracked and any reconnects that have occurred. In general, looping of historical data downloads simply cannot occur unless there is continuous re-connections to the server. If Sierra Chart is freezing, that potentially can lead to the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-02 23:34:58

[2018-02-02 23:31:38] #4 [Go To First Post]
User832512 - Posts: 22
Here is an existing copy of the MESSAGE LOG without safe mode. I can re-create tonight in SAFE MODE if you like. ( Message Log removed) Date Time Of Last Edit: 2018-02-02 23:36:24

[2018-02-02 23:36:56] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are not running Sierra Chart in safe mode! That is clear. The problem is because of a custom study and we are declining further support on this . You need to use Safe Mode and stay there until the developer of the study resolves the problem. Once again here are instructions for safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode Follow them. Also our post #3 had some dictation errors and they are now corrected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-02 23:38:22

[2018-02-03 02:28:40] #6 [Go To First Post]
User832512 - Posts: 22
Understood. I didn't have the option at work to run again and need to start my trading server back at home in the "mode" denoted and send you a message log under that scenario. I will do that tonight, thank you.

[2018-02-03 03:40:23] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are most definitely not going to have any problem like this when using Safe Mode. Therefore, we are not going to need to see the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-02-03 04:40:14] #8 [Go To First Post]
User832512 - Posts: 22
Running in SAFE mode from trading laptop at residence. This was a fairly quick data load and over 80x faster than the data load on the chart this morning. From what you're seeing, what are the top one or two vendor deliverables that require remedy? Software version: 1689 \| 2018-02-02 22:29:00 Safe Mode enabled \| 2018-02-02 22:29:00 Usage end date: 2018-03-06 \| 2018-02-02 22:29:00 Enabled for: Advanced Features. \| 2018-02-02 22:29:00 Enabled for: Sierra Chart Historical Data Service. \| 2018-02-02 22:29:00 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-02-02 22:29:00 Enabled for: INDEXES_DATA_BARCHART \| 2018-02-02 22:29:00 Enabled for: CME (Trading Account Required) \| 2018-02-02 22:29:00 Enabled for: CBOT (Trading Account Required) \| 2018-02-02 22:29:00 Enabled for: COMEX (Trading Account Required) \| 2018-02-02 22:29:00 Enabled for: NYMEX (Trading Account Required) \| 2018-02-02 22:29:00 Received 1 data feed usernames. \| 2018-02-02 22:29:00 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-02-02 22:29:00 Current selected Data/Trading service: CTS Trading Demo - DTC \| 2018-02-02 22:29:00 Chart Update Interval: 500 \| 2018-02-02 22:29:00 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-02-02 22:29:00 2018-02-02 22:29:00 Local computer time \| 2018-02-02 22:29:00 2018-02-03 04:29:00 Local computer time in UTC \| 2018-02-02 22:29:00 2018-02-02 22:29:00 Local computer time in SC Time Zone \| 2018-02-02 22:29:00 2018-02-03 04:27:56 Server time in UTC \| 2018-02-02 22:29:00 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-02-02 22:29:00 Program path: C:\apps\SierraChart\ \| 2018-02-02 22:29:00 Data Files path: C:\apps\SierraChart\Data\ \| 2018-02-02 22:29:00 OS Version Number: 10.0 \| 2018-02-02 22:29:00 Locale Setting: C \| 2018-02-02 22:29:00 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading LudwigLevels.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading AlgoFuturesTradeDirectionGauge.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 NQ.20180300.CME_Eq 2.50 Range #1 \| Reloading chart. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 ES.20180300.CME_Eq 2.00 Range #2 \| Reloading chart. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 RTY.20180300.CME_Eq 1.3 Range #5 \| Reloading chart. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 NQ.20180300.CME_Eq 3.25 Range #4 \| Reloading chart. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 NQ.20180300.CME_Eq 5.25 Range #6 \| Reloading chart. \| 2018-02-02 22:29:36 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:36 NQ.20180300.CME_Eq 1 Min #8 \| Reloading chart. \| 2018-02-02 22:29:36 NQ.20180300.CME_Eq 2.50 Range #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\apps\SierraChart\Data\NQ.20180300.CME_Eq.scid \| 2018-02-02 22:29:36 ES.20180300.CME_Eq 2.00 Range #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\apps\SierraChart\Data\ES.20180300.CME_Eq.scid \| 2018-02-02 22:29:36 RTY.20180300.CME_Eq 1.3 Range #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\apps\SierraChart\Data\RTY.20180300.CME_Eq.scid \| 2018-02-02 22:29:36 NQ.20180300.CME_Eq 3.25 Range #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\apps\SierraChart\Data\NQ.20180300.CME_Eq.scid \| 2018-02-02 22:29:36 NQ.20180300.CME_Eq 5.25 Range #6 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\apps\SierraChart\Data\NQ.20180300.CME_Eq.scid \| 2018-02-02 22:29:36 NQ.20180300.CME_Eq 1 Min #8 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\apps\SierraChart\Data\NQ.20180300.CME_Eq.scid \| 2018-02-02 22:29:36 CTS Trading Demo - DTC \| Connecting to the server ctsorders.sierracharts.com. Port 11097 \| 2018-02-02 22:29:37 Mapping ES.20180300.CME_Eq to ESH18. Service code: cme \| 2018-02-02 22:29:37 Intraday data recording state for symbol ES.20180300.CME_Eq is set to download 'Pending'. \| 2018-02-02 22:29:37 HD Request # 2 \| Downloading Intraday chart data for ES.20180300.CME_Eq to the file ES.20180300.CME_Eq.scid. Service: cme \| 2018-02-02 22:29:37 Compressing file: C:\apps\SierraChart\Data\ES.20180300.CME_Eq.scid. This may take a while. \| 2018-02-02 22:29:37 HD Request # 2 \| Download start date-time: 2017-12-24 22:29:37.000 \| 2018-02-02 22:29:37 HD Request # 2 \| Using server: ds7.sierracharts.com port 10149 \| 2018-02-02 22:29:37 Mapping NQ.20180300.CME_Eq to NQH18. Service code: cme \| 2018-02-02 22:29:37 Intraday data recording state for symbol NQ.20180300.CME_Eq is set to download 'Pending'. \| 2018-02-02 22:29:37 Mapping RTY.20180300.CME_Eq to RTYH18. Service code: cme \| 2018-02-02 22:29:37 Intraday data recording state for symbol RTY.20180300.CME_Eq is set to download 'Pending'. \| 2018-02-02 22:29:37 DTC Client socket (7) \| Creating socket. Using TLS 1.2. \| 2018-02-02 22:29:37 DTC Client socket (7) \| Connecting to IP: 8.18.161.135. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Connected to server. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Starting socket receive thread. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Sending Encoding Request to server \| 2018-02-02 22:29:37 Socket (8) \| Creating socket. \| 2018-02-02 22:29:37 Socket (8) \| Connecting to IP: 8.18.161.133. \| 2018-02-02 22:29:37 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2018-02-02 22:29:37 HD Request # 2 \| Sending historical data logon request message. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Setting DTC encoding to Binary VLS \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Sending logon request message. \| 2018-02-02 22:29:37 HD Request # 2 \| Requesting Intraday data. Start date-time: 2017-12-24 22:29:37. Record interval: 0. Symbol: ESH18 \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Received logon response. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Server Name: SC DTC Server. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Server protocol version: 8. Client protocol version: 8 \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Successfully connected. Connected to SC DTC Protocol server. Service=cts. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Trading is supported. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Order cancel and replace is supported. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| OCO Orders supported. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Bracket Orders supported. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Connected to data and trading server. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Starting real-time market data updates for: QCL#C. ID: 1 \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Requesting security definition data for: QCL#C. ID: 1 \| 2018-02-02 22:29:37 Intraday data recording state for symbol QCL#C is set to download 'Pending'. \| 2018-02-02 22:29:37 HD Request # 2 \| Decompressing data. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Received security definition for symbol QCL#C \| 2018-02-02 22:29:37 Mapping ES.20180300.CME_Eq to ESH18. Service code: cme \| 2018-02-02 22:29:37 SC Data - All Services \| Starting real-time market data updates for: ESH18. ID: 2 \| 2018-02-02 22:29:37 SC Data - All Services \| Using username 0 \| 2018-02-02 22:29:37 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 10048 \| 2018-02-02 22:29:37 SC Data - All Services \| Requesting security definition data for: ESH18. ID: 2 \| 2018-02-02 22:29:37 Historical Intraday data request for ES.20180300.CME_Eq is discarded because a matching download is in progress and the new one is not for earlier data. \| 2018-02-02 22:29:37 Intraday data recording state for symbol ES.20180300.CME_Eq has been reset to 'Downloading'. \| 2018-02-02 22:29:37 Mapping NQ.20180300.CME_Eq to NQH18. Service code: cme \| 2018-02-02 22:29:37 SC Data - All Services \| Starting real-time market data updates for: NQH18. ID: 3 \| 2018-02-02 22:29:37 SC Data - All Services \| Requesting security definition data for: NQH18. ID: 3 \| 2018-02-02 22:29:37 Intraday data recording state for symbol NQ.20180300.CME_Eq is set to download 'Pending'. \| 2018-02-02 22:29:37 Historical Intraday data request for NQ.20180300.CME_Eq is discarded because a matching download is already pending and the new one is not for earlier data. \| 2018-02-02 22:29:37 Mapping RTY.20180300.CME_Eq to RTYH18. Service code: cme \| 2018-02-02 22:29:37 SC Data - All Services \| Starting real-time market data updates for: RTYH18. ID: 4 \| 2018-02-02 22:29:37 SC Data - All Services \| Requesting security definition data for: RTYH18. ID: 4 \| 2018-02-02 22:29:37 Intraday data recording state for symbol RTY.20180300.CME_Eq is set to download 'Pending'. \| 2018-02-02 22:29:37 Historical Intraday data request for RTY.20180300.CME_Eq is discarded because a matching download is already pending and the new one is not for earlier data. \| 2018-02-02 22:29:37 CTS Trading Demo - DTC \| Received security definition for symbol QCL#C \| 2018-02-02 22:29:38 DTC Client socket (9) \| Creating socket. \| 2018-02-02 22:29:38 DTC Client socket (9) \| Connecting to IP: 8.18.161.135. \| 2018-02-02 22:29:38 CTS Trading Demo - DTC \| Received security definition for symbol ES.20180300.CME_Eq \| 2018-02-02 22:29:38 CTS Trading Demo - DTC \| Received security definition for symbol NQ.20180300.CME_Eq \| 2018-02-02 22:29:38 HD Request # 2 \| Receiving Intraday data for ES.20180300.CME_Eq starting at 2017-12-25 17:00:00 \| 2018-02-02 22:29:38 CTS Trading Demo - DTC \| Received security definition for symbol RTY.20180300.CME_Eq \| 2018-02-02 22:29:38 HD Request # 2 \| Timestamp of first Intraday data file record written: 2017-12-25 17:00:00 \| 2018-02-02 22:29:38 SC Data - All Services \| Connected to server. \| 2018-02-02 22:29:38 SC Data - All Services \| Starting socket receive thread. \| 2018-02-02 22:29:38 SC Data - All Services \| Sending Encoding Request to server \| 2018-02-02 22:29:38 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2018-02-02 22:29:38 SC Data - All Services \| Sending logon request message. \| 2018-02-02 22:29:38 SC Data - All Services \| Received logon response. \| 2018-02-02 22:29:38 SC Data - All Services \| Server Name: SC Realtime Server. \| 2018-02-02 22:29:38 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2018-02-02 22:29:38 SC Data - All Services \| Successfully connected. \| 2018-02-02 22:29:38 SC Data - All Services \| Trading is not supported. \| 2018-02-02 22:29:38 SC Data - All Services \| Restarting real-time data updates for symbol: ES.20180300.CME_Eq -> ESH18 \| 2018-02-02 22:29:38 SC Data - All Services \| Restarting real-time data updates for symbol: NQ.20180300.CME_Eq -> NQH18 \| 2018-02-02 22:29:38 SC Data - All Services \| Restarting real-time data updates for symbol: RTY.20180300.CME_Eq -> RTYH18 \| 2018-02-02 22:29:38 SC Data - All Services \| Received security definition for symbol ES.20180300.CME_Eq \| 2018-02-02 22:29:38 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:38 SC Data - All Services \| Received security definition for symbol NQ.20180300.CME_Eq \| 2018-02-02 22:29:38 SC Data - All Services \| Received security definition for symbol RTY.20180300.CME_Eq \| 2018-02-02 22:29:38 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:38 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:39 HD Request # 2 \| Re-requesting historical data for ES.20180300.CME_Eq to get the latest data since the download was started while not connected to primary service. \| 2018-02-02 22:29:56 Socket (8) \| Initiating close of socket by core. \| 2018-02-02 22:29:56 Socket (8) \| Shutdown started. Waiting for graceful close. \| 2018-02-02 22:29:56 Historical data download thread signaled to stop. \| 2018-02-02 22:29:56 HD Request # 2 \| Received 10972998 records from 2017-12-25 17:00:00 to 2018-02-02 15:59:59 (39.0 days) and wrote 10972998 records for ES.20180300.CME_Eq \| 2018-02-02 22:29:56 HD Request # 2 \| Completion time: 19s \| 2018-02-02 22:29:56 HD Request # 3 \| Downloading Intraday chart data for ES.20180300.CME_Eq to the file ES.20180300.CME_Eq.scid. Service: cme \| 2018-02-02 22:29:56 HD Request # 3 \| Download start date-time: 2018-02-02 15:59:59.000 \| 2018-02-02 22:29:56 HD Request # 3 \| Using server: ds1.sierracharts.com port 10150 \| 2018-02-02 22:29:56 Socket (10) \| Creating socket. \| 2018-02-02 22:29:56 Socket (10) \| Connecting to IP: 8.18.161.135. \| 2018-02-02 22:29:56 Socket (8) \| Socket gracefully closed by remote side. \| 2018-02-02 22:29:56 Socket (8) \| Closed. \| 2018-02-02 22:29:56 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2018-02-02 22:29:56 HD Request # 3 \| Sending historical data logon request message. \| 2018-02-02 22:29:56 HD Request # 3 \| Requesting Intraday data. Start date-time: 2018-02-02 15:59:59. Record interval: 0. Symbol: ESH18 \| 2018-02-02 22:29:56 HD Request # 3 \| Decompressing data. \| 2018-02-02 22:29:56 HD Request # 3 \| Receiving Intraday data for ES.20180300.CME_Eq starting at 2018-02-02 15:59:59 \| 2018-02-02 22:29:56 Socket (10) \| Initiating close of socket by core. \| 2018-02-02 22:29:56 Socket (10) \| Shutdown started. Waiting for graceful close. \| 2018-02-02 22:29:56 Historical data download thread signaled to stop. \| 2018-02-02 22:29:56 HD Request # 3 \| Received 15 records from 2018-02-02 15:59:59 to 2018-02-02 15:59:59 (0.0 seconds) and wrote 0 records for ES.20180300.CME_Eq \| 2018-02-02 22:29:56 HD Request # 3 \| Completion time: 0s \| 2018-02-02 22:29:56 HD Request # 3 \| Intraday data download complete for ES.20180300.CME_Eq. Unique request ID: 1 \| 2018-02-02 22:29:56 Removed historical data download ID 1 \| 2018-02-02 22:29:56 Real-time Intraday chart data file updates started for ES.20180300.CME_Eq \| 2018-02-02 22:29:56 Intraday chart data file opened for ES.20180300.CME_Eq \| 2018-02-02 22:29:56 HD Request # 4 \| Downloading Intraday chart data for NQ.20180300.CME_Eq to the file NQ.20180300.CME_Eq.scid. Service: cme \| 2018-02-02 22:29:56 Compressing file: C:\apps\SierraChart\Data\NQ.20180300.CME_Eq.scid. This may take a while. \| 2018-02-02 22:29:56 HD Request # 4 \| Download start date-time: 2017-12-24 22:29:56.000 \| 2018-02-02 22:29:56 HD Request # 4 \| Using server: ds7.sierracharts.com port 10149 \| 2018-02-02 22:29:56 Socket (11) \| Creating socket. \| 2018-02-02 22:29:56 Socket (11) \| Connecting to IP: 8.18.161.133. \| 2018-02-02 22:29:56 Socket (10) \| Socket gracefully closed by remote side. \| 2018-02-02 22:29:56 Socket (10) \| Closed. \| 2018-02-02 22:29:56 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2018-02-02 22:29:56 HD Request # 4 \| Sending historical data logon request message. \| 2018-02-02 22:29:56 HD Request # 4 \| Requesting Intraday data. Start date-time: 2017-12-24 22:29:56. Record interval: 0. Symbol: NQH18 \| 2018-02-02 22:29:56 HD Request # 4 \| Decompressing data. \| 2018-02-02 22:29:56 HD Request # 4 \| Receiving Intraday data for NQ.20180300.CME_Eq starting at 2017-12-25 17:00:00 \| 2018-02-02 22:29:57 HD Request # 4 \| Timestamp of first Intraday data file record written: 2017-12-25 17:00:00 \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading LudwigLevels.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading AlgoFuturesTradeDirectionGauge.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:29:57 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading LudwigLevels.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading AlgoFuturesTradeDirectionGauge.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:01 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading LudwigLevels.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading AlgoFuturesTradeDirectionGauge.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading sceetobots.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:04 Socket (11) \| Initiating close of socket by core. \| 2018-02-02 22:30:12 Socket (11) \| Shutdown started. Waiting for graceful close. \| 2018-02-02 22:30:12 Socket (11) \| Socket gracefully closed by remote side. \| 2018-02-02 22:30:12 Socket (11) \| Closed. \| 2018-02-02 22:30:12 Historical data download thread signaled to stop. \| 2018-02-02 22:30:12 HD Request # 4 \| Received 6554532 records from 2017-12-25 17:00:00 to 2018-02-02 15:59:59 (39.0 days) and wrote 6554532 records for NQ.20180300.CME_Eq \| 2018-02-02 22:30:12 HD Request # 4 \| Completion time: 16s \| 2018-02-02 22:30:12 HD Request # 4 \| Intraday data download complete for NQ.20180300.CME_Eq. Unique request ID: 2 \| 2018-02-02 22:30:12 Removed historical data download ID 2 \| 2018-02-02 22:30:12 Real-time Intraday chart data file updates started for NQ.20180300.CME_Eq \| 2018-02-02 22:30:12 Intraday chart data file opened for NQ.20180300.CME_Eq \| 2018-02-02 22:30:12 HD Request # 5 \| Downloading Intraday chart data for RTY.20180300.CME_Eq to the file RTY.20180300.CME_Eq.scid. Service: cme \| 2018-02-02 22:30:12 Compressing file: C:\apps\SierraChart\Data\RTY.20180300.CME_Eq.scid. This may take a while. \| 2018-02-02 22:30:12 HD Request # 5 \| Download start date-time: 2017-12-24 22:30:12.000 \| 2018-02-02 22:30:12 HD Request # 5 \| Using server: ds1.sierracharts.com port 10150 \| 2018-02-02 22:30:12 Socket (13) \| Creating socket. \| 2018-02-02 22:30:12 Socket (13) \| Connecting to IP: 8.18.161.135. \| 2018-02-02 22:30:12 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2018-02-02 22:30:12 HD Request # 5 \| Sending historical data logon request message. \| 2018-02-02 22:30:12 HD Request # 5 \| Requesting Intraday data. Start date-time: 2017-12-24 22:30:12. Record interval: 0. Symbol: RTYH18 \| 2018-02-02 22:30:12 HD Request # 5 \| Decompressing data. \| 2018-02-02 22:30:12 HD Request # 5 \| Receiving Intraday data for RTY.20180300.CME_Eq starting at 2017-12-25 17:00:27 \| 2018-02-02 22:30:12 HD Request # 5 \| Timestamp of first Intraday data file record written: 2017-12-25 17:00:27 \| 2018-02-02 22:30:12 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:13 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:14 Not loading RLT.dll. ACS Safe Mode enabled. \| 2018-02-02 22:30:14 Socket (13) \| Initiating close of socket by core. \| 2018-02-02 22:30:17 Socket (13) \| Shutdown started. Waiting for graceful close. \| 2018-02-02 22:30:17 Historical data download thread signaled to stop. \| 2018-02-02 22:30:17 HD Request # 5 \| Received 2149315 records from 2017-12-25 17:00:27 to 2018-02-02 15:59:59 (39.0 days) and wrote 2149315 records for RTY.20180300.CME_Eq \| 2018-02-02 22:30:17 HD Request # 5 \| Completion time: 5s \| 2018-02-02 22:30:17 HD Request # 5 \| Intraday data download complete for RTY.20180300.CME_Eq. Unique request ID: 3 \| 2018-02-02 22:30:17 Removed historical data download ID 3 \| 2018-02-02 22:30:17 Real-time Intraday chart data file updates started for RTY.20180300.CME_Eq \| 2018-02-02 22:30:17 Intraday chart data file opened for RTY.20180300.CME_Eq \| 2018-02-02 22:30:17 HD Request # 6 \| Downloading Intraday chart data for QCL#C to the file QCL#C.scid. Service: CTSOrderRouting.SierraChart.DTC \| 2018-02-02 22:30:17 Compressing file: C:\apps\SierraChart\Data\QCL#C.scid. This may take a while. \| 2018-02-02 22:30:17 HD Request # 6 \| Download start date-time: 2017-12-24 22:30:17.000 \| 2018-02-02 22:30:17 HD Request # 6 \| Using server: ds4.sierracharts.com port 10149 \| 2018-02-02 22:30:17 Socket (13) \| Socket gracefully closed by remote side. \| 2018-02-02 22:30:17 Socket (13) \| Closed. \| 2018-02-02 22:30:17 Socket (14) \| Creating socket. \| 2018-02-02 22:30:17 Socket (14) \| Connecting to IP: 192.81.56.146. \| 2018-02-02 22:30:17 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2018-02-02 22:30:17 HD Request # 6 \| Sending historical data logon request message. \| 2018-02-02 22:30:17 Socket (14) \| Initiating close of socket by core. \| 2018-02-02 22:30:17 Socket (14) \| Shutdown started. Waiting for graceful close. \| 2018-02-02 22:30:17 HD Request # 6 \| Error downloading historical Intraday data for QCL#C. Historical data logon error: Data files folder not set for service code: CTSOrderRouting.SierraChart.DTC \| 2018-02-02 22:30:17 Historical data download thread signaled to stop. \| 2018-02-02 22:30:17 HD Request # 6 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for QCL#C \| 2018-02-02 22:30:17 HD Request # 6 \| Completion time: 0s \| 2018-02-02 22:30:17 HD Request # 6 \| Intraday data download complete for QCL#C. Unique request ID: 4 \| 2018-02-02 22:30:17 Removed historical data download ID 4 \| 2018-02-02 22:30:17 Real-time Intraday chart data file updates started for QCL#C \| 2018-02-02 22:30:17 Intraday chart data file opened for QCL#C \| 2018-02-02 22:30:17 Socket (14) \| Socket gracefully closed by remote side. \| 2018-02-02 22:30:18 Socket (14) \| Closed. \| 2018-02-02 22:30:18

[2018-02-03 04:45:46] #9 [Go To First Post]
User832512 - Posts: 22
Ah, I just saw your note about the issue not being reproducible in "safe mode" and another log wouldn't be necessary. I am curious if you could assist, from your earlier analysis, which vendor contributions are causing the most deleterious delay in opening the chart book. Regards, Mark S.

[2018-02-03 05:49:19] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I am curious if you could assist, from your earlier analysis, which vendor contributions are causing the most deleterious delay in opening the chart book. From what you're seeing, what are the top one or two vendor deliverables that require remedy? There is no way we can know this from our perspective. Also remove this chart: QCL#C Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-03 05:49:30

[2018-02-17 17:47:57] #11 [Go To First Post]
User832512 - Posts: 22
The finals resolution ended up being a corrupted chart book. Once I rebuilt the chartbook, chart and vendor indicators from scratch, the download time returned to normal levels < 1 minute.

[2018-02-17 23:15:35] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
From our perspective a "corrupted Chartbook" is not really a condition that can exist as a matter of practicality. It must have been something much more specific. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-18 03:58:24

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