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Date/Time: Wed, 08 May 2024 03:51:45 +0000



Sub instance problem

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[2018-01-26 20:27:42]
User193533 - Posts: 1
When i use sierrachart in subinstance mode, same instruments doesnt refresh after few minutes. both server and client side.

best regards

Peter
imagesubinstance problem.png / V - Attached On 2018-01-26 09:57:54 UTC - Size: 15.49 KB - 248 views
[2018-01-26 22:11:12]
Sierra Chart Engineering - Posts: 104368
As long as you know the market is active at the time you do not see a symbol update, then reconnect to the data feed following these instructions:
File Menu: Procedure to Reconnect to the Data and Trade Servers


If that causes the data feed to resume, then this indicates a data feed problem from CQG.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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