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Reward/Risk Properties: Stop Marker auto snapping when "No Auto Snap" enabled

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[2018-01-24 14:50:15] #1 [Go To First Post]
tesseract353 - Posts: 66
According to the online documentation under Reward Risk Configuration: "Options >> No Auto Snap: If this option is enabled, and the Tools >> Auto Snap on Creation or Tools >> Auto Snap on Adjustment options are enabled, then auto snapping will not be applied when using this drawing tool." However, this is not exactly my experience because the Stop Marker is still auto snapping when "No Auto Snap" is enabled. Any ideas?

[2018-01-24 18:11:08] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see this happening. The functionality is working as stated in the documentation. Keep in mind, the snapping is done to the High/Low/Open/Close of a bar. The documentation on this can be found here: Chart Drawing Tools: Automatic Snapping of Chart Drawing Ends to Open, High, Low or Close Bar Values Also, the anchors of drawings only move between the tick prices on the screen and the bar positions. So if you what you are seeing is related to these movements, then that is normal. Refer to: Chart Drawing Tools: Chart Bar Values, Chart Tick Size and Adjusting Tool Values to Tick Size Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-24 18:12:16

[2018-01-24 20:09:57] #3 [Go To First Post]
tesseract353 - Posts: 66
I did some experiments. Here are my findings: 1. If I enlarge the price scale on my GGCG8 (Gold futures) chart to where ticks are over 1/4in apart on my screen, the Stop Marker works as stated in the documentation. 2. If I condense the price scale on my GGCG8 (Gold futures) chart to where the ticks are under 1/4in apart, the Stop Marker doesn't work as stated in the documentation. For example: If I make ticks 1/8in apart on my screen, the Stop Marker tool will always snap to price from 1-4 ticks away. As can be expected, that number of ticks increases the further the price scale is condensed.

[2018-01-25 18:28:43] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure you understand this: Chart Drawing Tools: Chart Bar Values, Chart Tick Size and Adjusting Tool Values to Tick Size Make sure the chart has the correct Tick Size setting which should be .1. This works as it is documented. Again, keep in mind that the anchor points for the drawing (the points you enter onto the screen) are always limited to the bar positions in the x direction and the tick size in the y direction. When the auto-snapping is set to on, then when the point is near a bar, it will move the cursor to the nearest High, Low, Open, or Close point of that bar. The No Auto Snap option in the Reward/Risk tool is simply a quick way to override the auto-snapping. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-25 18:28:55

[2018-01-25 22:06:12] #5 [Go To First Post]
tesseract353 - Posts: 66
I read and understood the documentation you sent me. I verified the GGCG8 (Gold futures) chart's Tick Size setting is is .1 in the Chart Settings. I understand the anchor points for drawings are limited to the bar positions in the x direction and the tick size in the y direction. I understand everything you are referring to when you talk about auto-snapping functionality, and how enabling No Auto Snap is supposed to override it. In my experiments (inside the constraints, and with the exception of the workaround described in post #3) the Reward/Risk Tool's Stop Marker always auto-snaps to price, whether or not No Auto Snap is enabled or disabled. Date Time Of Last Edit: 2018-01-25 22:17:27

[2018-02-06 22:41:40] #6 [Go To First Post]
tesseract353 - Posts: 66
?

[2018-02-06 22:48:10] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We really have not had a chance to follow up on this. We think we will need to do a remote assistance session with you where you will demonstrate the issue. Set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 22:48:27

[2018-02-07 17:01:41] #8 [Go To First Post]
tesseract353 - Posts: 66
Number has been set.

[2018-02-07 19:08:58] #9 [Go To First Post]
John - SC Support - Posts: 31704
I tried calling and left a message. Let me know if there is a particular time that would work well to connect and take a look at this issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2018-02-07 19:26:08] #10 [Go To First Post]
tesseract353 - Posts: 66
Hi John, I'll be available today for the next 25-30 minutes. If that doesn't work anytime tomorrow before 2pm CT.

[2018-02-07 20:16:04] #11 [Go To First Post]
John - SC Support - Posts: 31704
Now that I saw what you were seeing, I was finally able to reproduce the problem. As it turns out, however, this has already been changed/fixed in the current version of the software, which is why I was unable to originally reproduce the problem. Once I rolled back to the same version you were on, it showed up. Therefore, to avoid this issue, simply upgrade to the current version of software. As I mentioned on the phone, this will also allow you to directly change the Width of the Horizontal Line for the Reward/Risk Tool settings. If you are not familiar with how to upgrade, follow the directions found here: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2018-02-07 20:19:56] #12 [Go To First Post]
tesseract353 - Posts: 66
-I updated to Version 1697. -I tried using the Reward/Risk tool in it's default state by loading an unassigned Tool Config, enabling No Auto Snap, saving, then re-tested the functionality. -The issue remains. Date Time Of Last Edit: 2018-02-07 20:21:00

[2018-02-07 21:06:18] #13 [Go To First Post]
John - SC Support - Posts: 31704
Ok. Let me look into it further. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2018-02-08 18:28:02] #14 [Go To First Post]
John - SC Support - Posts: 31704
We have found the problem and have it fixed. It will be in the next release. Thank you for all your help tesseract353. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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