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Date/Time: Fri, 29 Mar 2024 08:05:55 +0000



No real-time updates for SPY SC data feed

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[2018-01-23 19:10:58]
User11942 - Posts: 298
Hello SC team, have not been receiving real-time data for that symbol today since the open. Reconnecting updates the last quote and this is it. Nothing is in the message log. Please check. Thanks.
[2018-01-23 19:28:44]
Sierra Chart Engineering - Posts: 104368
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-01-23 19:39:14]
Sierra Chart Engineering - Posts: 104368
There is no problem on our server for this particular symbol. Real-time data is received and being processed.

Provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-01-23 19:47:09]
User11942 - Posts: 298
Here it is.
Private File
[2018-01-23 19:53:52]
Sierra Chart Engineering - Posts: 104368
We see the reason for the problem. There is a conflict here:

SC Data - All Services | Restarting real-time data updates for symbol: SPY -> SPY | 2018-01-23 14:43:28
SC Data - All Services | Restarting real-time data updates for symbol: SPY-STK-SMART-USD -> SPY | 2018-01-23

Use one symbol or the other but not both. You will have to completely remove one of the symbols following the instructions here:
Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency

Real-time updating of this symbol is now supported using the SC exchange data feed: SPY-STK-SMART-USD
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-01-23 19:54:24
[2018-01-23 19:58:53]
User11942 - Posts: 298
That is really strange, it has been like this for more than a year now. Of course, I will find and remove the IB symbol b/c I don't need it. I will post a result here.
[2018-01-23 20:06:07]
Sierra Chart Engineering - Posts: 104368
We know why this happened.

As of yesterday this became the case:

Real-time updating of this symbol is now supported using the SC exchange data feed: SPY-STK-SMART-USD

Was not previously.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-01-23 20:24:05]
User11942 - Posts: 298
Cool, understood. Just to confirm, deleted that old IB symbol, everything is okay now. Thanks.

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