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Why is my SC usage date is day by day?

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[2018-01-23 01:43:16] #1 [Go To First Post]
EricH - Posts: 17
Why is the usage date is only one day as in Reading Internal Order ID file. \| 2018-01-22 20:12:13 Reading Trade Orders file. \| 2018-01-22 20:12:13 Reading Trade Positions file. \| 2018-01-22 20:12:13 Listening on UDP port 22904. \| 2018-01-22 20:12:13 Software version: 1682 \| 2018-01-22 20:12:13 Usage end date: 2018-02-23 \| 2018-01-22 20:12:13 <------------------------ Enabled for: Advanced Features. \| 2018-01-22 20:12:13 Enabled for: Sierra Chart Historical Data Service. \| 2018-01-22 20:12:13 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-01-22 20:12:13 Enabled for: INDEXES_DATA_BARCHART \| 2018-01-22 20:12:13 Enabled for: CME (Trading Account Required) \| 2018-01-22 20:12:13 Enabled for: CBOT (Trading Account Required) \| 2018-01-22 20:12:13 Enabled for: COMEX (Trading Account Required) \| 2018-01-22 20:12:13 Enabled for: NYMEX (Trading Account Required) \| 2018-01-22 20:12:13 Enabled for: Hong Kong Futures Exchange \| 2018-01-22 20:12:13 Received 1 data feed usernames. \| 2018-01-22 20:12:13 while my renewal date is 1-28?? I noticed this when I tried DTC access to get historical and found out the some of the historical data are missing since last friday. Then I checked the SC usage date and it was 1-21!! When I restart SC, now it's 1-23. Does this mean I have to restart SC everyday??

[2018-01-23 02:27:22] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the correct date: Usage end date: 2018-02-23 Do not confuse this with the timestamps at the end of these Message Log lines. I noticed this when I tried DTC access to get historical and found out the some of the historical data are missing since last friday. Then I checked the SC usage date and it was 1-21!! When I restart SC, now it's 1-23. Does this mean I have to restart SC everyday?? You have a misunderstanding here. No you do not have to restart. Whatever historical data problem there was, is totally unrelated to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-23 02:27:44

[2018-01-23 02:36:26] #3 [Go To First Post]
EricH - Posts: 17
OK. I'll double check the LONG log file and see what went wrong. thanks!

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