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Date/Time: Sun, 29 May 2022 01:38:17 +0000



Software problems

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[2013-09-22 18:21:59]
irvolsen - Posts: 12
I

Have been having a problem with sierra charts running on my PC. Have had no problems until last up upgrade. It can be a login problem, fatal gatekeeper error or abnormal trader.exe problem. Had my broker remotely try and solve the problem. Brought in an IT person to check internet speeds, router firewalls antivirus software Have spent several hundred dollars trying to fix the issue on my side to date.

We took off all antirust software and did a fresh down load of 5.5.4 seemed to have it working yesterday. Loaded AVG anti Virus still OK. Was going to install my back up data today and tried logging in again. Same problems. Disabled AVG still no success. Before I bring in my IT person again thought I would see if you had any suggestions. Getting very frustrated. Have been down for over a week.
Have attached some screen shots.
I am running windows 7 on a very new system.
Your suggestions would be appreciated.

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imageCapture1.PNG / V - Attached On 2013-09-22 18:20:02 UTC - Size: 115.23 KB - 386 views
imageCapture2.PNG / V - Attached On 2013-09-22 18:20:39 UTC - Size: 50.91 KB - 398 views
[2013-09-22 21:28:46]
Sierra Chart Engineering - Posts: 102918
We recommend uninstalling any anti-malware/antivirus/Firewall software other than what is from Microsoft.

Install a standard installation of Sierra Chart from this page:
https://www.sierrachart.com/index.php?l=doc/download.php

Log in with the same Account Name and Password that you have used on this Support Board. We have added a week of usage time to your account for testing.

See if you can connect to and use the Sierra Chart Real-time and Historical Forex data feed:
http://www.sierrachart.com/index.php?l=doc/SCRealTimeFOREX.php

This will confirm network connectivity using nonstandard protocols.





Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-09-22 21:29:04

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