Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 18:11:16 +0000



exit stop and target orders dropped when entry order filled

View Count: 764

[2018-01-11 10:00:39]
user75130 - Posts: 2
Exit stop and target orders exist and show on chart while waiting to fill but are dropped once the order is filled.
[2018-01-11 10:19:23]
Sierra Chart Engineering - Posts: 104368
You need to contact your broker about this. This is not within the scope of Sierra Chart support.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-01-11 21:58:34]
User986084 - Posts: 1
Upon contacting my broker, Infinity Futures AT TransAct Trading, they suggest I contact you again. I am using the trade window that is displayed in Sierra Charts by clicking Trade, open trade window for chart. I trade one contract with STOP loss and TARGET orders. Use attached orders is checked on the front of the Trade Window. Before a fill all 3 orders are displayed on chart but after the fill only the entry is shown. Has this never happened before?
[2018-01-12 02:38:26]
Sierra Chart Engineering - Posts: 104368
While we cannot say for sure, it is was clear to us that these orders are getting rejected upon submission and we thought TransAct would be able to tell you why they are getting rejected and make the necessary adjustments on your account to prevent that.

You should see the reason for the rejection in the Trade Service Log:

Trading Information Windows: Trade Service Log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-01-12 02:39:29

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account