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Direct MessagesDate/Time: Fri, 26 Apr 2024 18:12:57 +0000
Problem with stair step lines displayed for "Pivot Points-Variable Period"
View Count: 1929
| [2018-01-08 20:51:54] |
| User192509 - Posts: 12 |
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The attached PDF shows a vertical pink line created at NYSE market open. It obstructs the view of the first candle or two at market opening making trading that period of time impossible without disabling that study alltogether. The SC documentation on Pivot Points Variable Period doesn't seem to suggest a solution. Attached also in teh same PDF are the settings I'm using. As you'll see I'm using Weekly, Monthly and Daily studies on the same chart but that doesn't seem to have any causative effect. Later in the day when I refresh the chart they go away. The problem appears to exist because of the stair-step display function when transitioning from the end one trading session to the new day's trading session. At the least I'd like to turn off the stair step function but I can't figure out how to do that. As you'll see from the subgraphs settings, the draw style is Line and not Stair Step. There have been other times when the stair step display obstructs the chart view even when it's displaying correctly. But in the same way I can't figure out how to make the stair step connector lines go away as well as toggle them on or off. Any suggestions for turning the stair step lines on or off please? |
 Pivot Points Variable Period.pdf - Attached On 2018-01-08 20:47:31 UTC - Size: 708.08 KB - 382 views |
| [2018-01-08 20:56:57] |
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Let's take this step-by-step. The attached PDF shows a vertical pink line created at NYSE market open.
What is drawing that line? And how do you come to that conclusion?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-08 21:00:56] |
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We think we understand what you are trying to say here. You are making this overly complicated. You are not using the right Draw Style. You need to use the Dash Draw Style and not Line: http://www.sierrachart.com/index.php?page=doc/ChartStudies.html#DrawStyle_Dash Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-08 21:01:07
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| [2018-01-08 21:55:22] |
| User192509 - Posts: 12 |
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When I turn the Pivot Points Variable Period on an off by checking and unchecking the check box on the settings in the Studies list, the Pivot Points appear and disappear. However the stair step function is there by default in the transition between trading sessions. I didn't turn on the stair step connectors and I can't turn them off. In the first image I attached, there is no evening session shown since I specified that in the settings. However in the newly attached futures chart where there is 24 hour trading so you can see the stair step connector lines as marked. It appears to be those same connector lines that are showing up on the one or two candles at the opening of the daytime market that create a conglomeration of dots which display as a vertical line. I suspect that if I can figure out how to make those connector dots go away, that would solve this particular problem #1. I attached a new PDF with labels to help clarify the question already asked and two more directly related questions below. Q#2: Without the stair steps, when displaying Daily Pivots, Weekly Pivots and Monthly Pivots, AND when using the projection feature to show the pivot calculations for the next trading period, it's almost impossible to tell which ones are which pivots in the current session since ONLY the ones from the FUTURE trading period are labeled by name. (See attached.) Q#3: When NOT optioning for the next session's trading period Pivot Points the current pivots are labeled by name right at the location of the current candlestick which significantly obstructs the view of that candle stick. It would be nice if when using the current pivots only that the name labels could be projected out just a bit to the right of the leading edge candle so as not to obstruct the candle view. (See attached.) Catch 22 - When using the forward projection into the next trading session option provided, it does remove the name label from obstructing by labeling only the forward projected line. The stair step would conveniently connect the present session's pivot line with the future period pivot line so you could tell which one it is by following the dotted stair step line. But then again, all the dotted stairstep lines become a mess on higher time frames particularly when using daily, weekly and monthly Pivot Points on the same chart. (See attached.) |
| More Pivot Point Explanations.pdf - Attached On 2018-01-08 21:44:28 UTC - Size: 990.82 KB - 381 views Attachment Deleted. |
| [2018-01-08 22:05:27] |
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If you are going to provide all of this information we are going to decline this support request. This is outside the scope of our support with reviewing and understanding and expecting an answer to all of this. This would be billable at 55 USD per hour. However, you should have got an answer to your first question at post #3 above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-09 04:04:15
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| [2018-01-08 22:24:35] |
| User192509 - Posts: 12 |
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I now understand that some questions may be more complex and will warrant paid telephone support, thank you. I hope you feel I've been courteous and respectful in my questions. Similarly I hope the Sierra Chart support staff will handle me as a customer with equal respect and courtesy.
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| [2018-01-09 02:33:02] |
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So did you want to use remote assistance support for this? Also we now see that you do have a paid account. Part of our response was based on the fact that the account you are posting with was an expired account and we thought you were with a broker not paying the normal prices. So if you want remote assistance support, we will determine who can help you with that. Similarly I hope the Sierra Chart support staff will handle me as a customer with equal respect and courtesy.
Yes this will be the case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-09 02:33:12
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| [2018-01-09 13:58:29] |
| WilliamA - Posts: 26 |
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Thank you for clarifying. Yes I'm a paying customer present and past. Although I may need the telephone support line in the future, I can simplify my original question: How can I remove the Stair Step function when using Pivot Points in a continuous 24 hour trading session for futures? Note: I already selected Dash rather than Line and have never selected Stair Step which IS an option in the drop down menu. That doesn't remove the connector lines/dots. When using continuous 24 hour trading session times, the stair step connector lines and/or dots are there by default even when not user selected. I suspect that not being able to get rid of the Stair Step connectors is a bug in SC but I could be wrong. |
| [2018-01-10 03:57:39] |
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Yes I'm a paying customer present and past. OK thank you.As long as you are using Dash for the Draw Style for each of the Pivot Point lines Subgraphs (Check them all), then you will not see connecting lines when transitioning from one period to the next. Remove all other studies from the chart to rule those out as well, and check each and every single Subgraph with the Pivot Points study you are using and make sure they have the right Draw Style. There really should not be any problem with this. This is very straightforward. I suspect that not being able to get rid of the Stair Step connectors is a bug in SC but I could be wrong. No not at all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-10 03:59:29
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