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Date/Time: Fri, 29 Mar 2024 06:43:17 +0000



Missing Charts

View Count: 707

[2018-01-05 18:41:11]
User136641 - Posts: 3
All tech studies are gone from my charts. Went to help/download current version: Did not solve problem. Went to Sierra Charts to download current version: Deleted old, installed current version: got error message. Still no studies. SierraChartStudies.dll is present in my program folder.
[2018-01-05 22:54:27]
Sierra Chart Engineering - Posts: 104368
For some reason this post had gotten overlooked. There are numerous postings about this in the last couple of days.

This problem is caused by your antivirus software deleting the SierraChartStudies.dll file. You need to disable your antivirus/security software.

For more information, refer to:
Software Download: Antivirus/Anti-malware Software Flagging Sierra Chart Installer or other Files as Unsafe/Infected

Once you do that, then update Sierra Chart with Help >> Download Prerelease to get the missing file. Instructions:
Software Download: Fast Update

SierraChartStudies.dll is present in my program folder.
Disregard this because you probably are looking in the wrong folder. The problem is what we say and trust us on that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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