Support Board
Date/Time: Sun, 11 May 2025 03:56:39 +0000
No RT Data Via Sierra Feed
View Count: 1262
| [2018-01-05 13:59:49] |
| User41727 - Posts: 124 |
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I am not receiving any RT data for equities this morning. Historical appears to load fine. Version 1681. Cannot try 1682 as it just crashes on startup. Date Time Of Last Edit: 2018-01-05 14:03:23
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| [2018-01-05 14:47:17] |
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Let us know if the problem is now resolved. Also we do not see any problem with 1682 ourselves. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-05 14:47:38
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| [2018-01-05 14:55:33] |
| User41727 - Posts: 124 |
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RT data is coming through since the open, but there are some gaps in historical data, e.g. in TSLA. Delete & download does not fix that problem. I installed 1682 via the updater. Reliably crashes on Win 7 x86_64. |
| [2018-01-05 15:03:16] |
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We do see missing pre-market historical data. That is on one of the servers that is using the new Barchart Open Feed. We will have to look into that. Regarding the problem with version 1682 does this problem occur when you open your Chartbook? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-05 15:14:45] |
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If there is a particular Chartbook that this "crash" is happening with, then attach it here by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile It can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-05 15:31:44] |
| User41727 - Posts: 124 |
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1682 crashes before I can even log in. Here's the error message from the event logs Faulting application name: SierraChart.exe, version: 700.0.0.0, time stamp: 0x561de476
Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94a16 Exception code: 0xc0000374 Fault offset: 0x000ce85b Faulting process id: 0xb74 Faulting application start time: 0x01d3862da327cbbf Faulting application path: C:\SierraChart\SierraChart.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: e0f0f3d1-f220-11e7-b7c6-0800276f4806 |
| [2018-01-05 22:45:55] |
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Actually we think we know what the problem is now. Disregard the prior post #7, which is now hidden. If you update to the latest prerelease with Help >> Download Prerelease, you will now get the current version and should not have any problem. We are certain you were running a much older version of Sierra Chart because the wrong installer was being downloaded earlier today , and that is the reason for this problem to begin with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-05 22:48:19
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