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Date/Time: Thu, 18 Oct 2018 10:42:23 +0000



Failed Payment twice with paypal

Support Request:
[2018-01-02 05:08:20]
User95370 - Posts: 18
HI, I tried paying you two times in a row with paypal but both the times the payment failed due to unknown reasons. I have a mastercard credit card and always paid it through dalpay but i see it on your webpage that dalpay has dropped mastercard. Can you help me to pay through my mastercard for sierra chart.
Date Time Of Last Edit: 2018-01-02 05:08:51
[2018-01-02 05:27:10]
Sierra Chart Engineering - Posts: 64945
Go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit


Use the "Safe Charge" payment option. They also support PayPal. See if that PayPal works. If not let us know. There is an extra fee but we will add additional credit to your account to cover that additional fee.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-02 05:27:30
[2018-01-02 05:47:19]
User95370 - Posts: 18
using safecharge it asks for a paypal account. I don't have a paypal account and prefer not to register a new account unless I dont have no other option. Can you tell me why has dalpay dropped mastercard option and can we expect anyother option than paypal for mastercard users anytime soon?
[2018-01-02 06:04:43]
Sierra Chart Engineering - Posts: 64945
We will set up another MasterCard option. Just give us one or two days. We have extended your account until January 14.

We do not know the reasoning, but due to changes with MasterCard rules, they cannot accept MasterCard in relation to our account because we are not EU-based and also due to the particular merchant category. But there are workarounds for this like PayPal and other payment processors. But it just means slightly higher processing fees. And why PayPal is not taking your card, we do not know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-02 06:06:24
[2018-01-08 00:39:18]
Sierra Chart Engineering - Posts: 64945
Letting you know we have not forgotten about this. We should get the other MasterCard option out in a day or two. We will keep your account active as necessary until then.

Also, you do not need to create an account when using PayPal through Safe Charge. You should see a link on the PayPal payment page to proceed without an account. It should be near the bottom.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-08 00:39:57
[2018-01-11 08:21:53]
User95370 - Posts: 18
Hi, I again tried paying you through paypal both via dalpay and safecharge. dalpay gives the same error msg that something is not working properly and try again later. safecharge still asks for paypal account. I am attaching safecharge paypent page screenshot. pleases point out where can i see credit card payment link there. https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=15446
[2018-01-11 08:37:26]
Sierra Chart Engineering - Posts: 64945
We have extended your account another 7 days. The other MasterCard option is not yet ready. We are still waiting for Safe Charge to finish with that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-01-12 07:11:20]
Sierra Chart Engineering - Posts: 64945
You can now pay through Safe Charge option using a credit card including MasterCard.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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