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Date/Time: Thu, 18 Jan 2018 23:53:09 +0000



Post From: Failed Payment twice with paypal

[2018-01-02 06:04:43]
Sierra Chart Engineering - Posts: 56275
We will set up another MasterCard option. Just give us one or two days. We have extended your account until January 14.

We do not know the reasoning, but due to changes with MasterCard rules, they cannot accept MasterCard in relation to our account because we are not EU-based and also due to the particular merchant category. But there are workarounds for this like PayPal and other payment processors. But it just means slightly higher processing fees. And why PayPal is not taking your card, we do not know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-02 06:06:24