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Date/Time: Sun, 22 Jul 2018 16:43:28 +0000



EURJPY intraday chart downloads only last 21 days (IB)

Support Request:
[2017-12-31 22:02:24]
User261741 - Posts: 16
Hi!
My EURJPY intraday chart (30 min) downloads only last 21 days of data but I need last 365 days and I tried every possible solution.
With other currency pairs (EURUSD, USDJPY, USDCHF) I am able to download longer history, but not with EURJPY.
I am using IB service and I have checked 'allow support for SC data feeds' option.
Also options for date range in file and number of days to load are set correctly (365 days to load and period from 2017-01-02).
I tried deleting all data and download for that chart, disconnect and connect, updating symbols from server, and I have even bought package 5 of SC but nothing...
Do you have any idea what could be the problem?
Thanks
[2018-01-01 05:12:04]
Sierra Chart Engineering - Posts: 61948
You need to follow through the step-by-step instructions here:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#DownloadingViewingMoreHistoricalIntradayData

We verified that there is no server problem in regards to this particular symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-01-01 16:14:22]
User261741 - Posts: 16
Noup... Nothing helps...
I changed the ticker to EURJPY (regular forex symbol and not IB symbol) and now it is ok...
If I understood it correctly, history older than 21 days is coming from SC source (because 'allow support for SC data feeds' is checked),
so it should be same for both EURJPY and EUR.JPY-CASH-IDEALPRO-BID symbols?
I need this for backtesting...
[2018-01-02 00:56:00]
Sierra Chart Engineering - Posts: 61948
When communicating with us it is essential to tell us the exact symbols you are referring to.

These two symbols you are describing are different from each other. If you want to use the Sierra Chart historical data for the Interactive Brokers symbol, then follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#UsingSierraChartHistoricalData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-02 00:56:22

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