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Date/Time: Wed, 17 Jan 2018 22:18:07 +0000

Flatten button reverses FXCM position (due to "Force Open") inst

Support Request:
[2013-04-05 01:49:08]
Rainer - Posts: 91
When pressing Flatten button on SC, it Reverses all open positions.
This (I assume) is due to, as the Flatten Button sends the reciprocal order to the server [according to SC user manual] and since my FXCM account is set up to "Force Open" (FXCM calls it 'Hedging turned on') this creates another open order; result= two open positions.
How can SC buttons be reconfigured to actually EXIT a trade?
Or can SC be configured to accept accounts with "Force Open" (hedging turned on) enabled and hence treat its Flatten button different?
And I guess the Reverse Button would then be even worse as you end up with three open positions (with accounts that have "Force Open" enabled)
Please advise.

[2013-04-05 02:01:13]
Sierra Chart Engineering - Posts: 56230
Sierra Chart is not designed to be used with an account that supports hedging:

In the past when we used the proprietary FXCM API, hedging absolutely had to be off. When we started using FIX, it was not really very clear how they handled hedging on the backend. We can see now it is a problem. So disable it and we will add a warning notice upon connection if it is enabled, assuming we can make a determination through the FIX connection.
Sierra Chart Support - Engineering Level

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