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Date/Time: Thu, 30 Jun 2022 01:32:18 +0000



Connection

View Count: 1003

[2013-09-18 19:02:44]
User54027 - Posts: 128
Hi support,

I keep disconnecting from sierra, data from FXCM not downloading...not an internet issue...what can I do to resolve?
[2013-09-18 19:36:46]
Sierra Chart Engineering - Posts: 103520
Please provide a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-09-18 19:47:51]
User54027 - Posts: 128
Software version: 1025 | 2013-09-18 15:41:48
Usage end date: 2013-10-21 | 2013-09-18 15:41:48
Sierra Chart Historical Data Service is included. | 2013-09-18 15:41:48
Active service: SC Forex Data (FXCM) | 2013-09-18 15:41:48
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-18 15:41:48
2013-09-18 21:41:48 Local computer clock time | 2013-09-18 15:41:48
2013-09-18 19:41:48 GMT time | 2013-09-18 15:41:48
2013-09-18 15:41:48 Time zone adjusted time | 2013-09-18 15:41:48
Time difference to server time: 1 seconds. | 2013-09-18 15:41:48
Program path: C:\SierraChart\ | 2013-09-18 15:41:48
Data Files path: C:\SierraChart\Data\ | 2013-09-18 15:41:48
OS Version Number: 6.1 | 2013-09-18 15:41:48


SC Forex Data (FXCM): Connecting to the market data server. ds4.sierracharts.com:443 | 2013-09-18 15:41:54
SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-18 15:41:54
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 15:41:54
The network socket is connected. | 2013-09-18 15:41:55
SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-18 15:41:55
SC Forex Data (FXCM): Connected to market data server. | 2013-09-18 15:41:55
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-18 15:42:25
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-18 15:42:25
Starting updates for: US30 | 2013-09-18 15:42:26
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-09-18 15:42:26
HD Request # 2 - Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2013-09-18 15:42:26
HD Request # 2 - Starting date and time in file: 2011-01-13 04:23:11.0 | 2013-09-18 15:42:26
HD Request # 2 - Using server: ds3.sierracharts.com port 10049 | 2013-09-18 15:42:26
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-18 15:42:26
Starting updates for: $TRIN | 2013-09-18 15:42:26
SC Market Stats: Connecting to the market data server. ds5.sierracharts.com:443 | 2013-09-18 15:42:26
SC Market Stats - Local market data port: 0 | 2013-09-18 15:42:26
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 15:42:26
Starting updates for: $TICK | 2013-09-18 15:42:26
The network socket is connected. | 2013-09-18 15:42:26
SC Market Stats: Connected to market data server. Now authorizing. | 2013-09-18 15:42:26
The network socket is connected. | 2013-09-18 15:42:26
HD Request # 2 - Requesting up to 1000 days of Intraday data. | 2013-09-18 15:42:26
SC Market Stats: Connected to market data server. | 2013-09-18 15:42:26
Restarting real-time data updates for symbol: $TICK | 2013-09-18 15:42:26
Restarting real-time data updates for symbol: $TRIN | 2013-09-18 15:42:26
HD Request # 2 - Decompressing data. | 2013-09-18 15:42:28
HD Request # 2 - Receiving Intraday data for US30 starting at 2011-01-13 04:23:11 | 2013-09-18 15:42:28
HD Request # 2 - Timestamp of first Intraday data file record written: 2011-01-13 04:23:11 | 2013-09-18 15:42:28
The data feed was lost. There was no activity for at least 30.0 seconds. | 2013-09-18 15:42:57
Connection to the external service has been lost. | 2013-09-18 15:42:57
SC Forex Data (FXCM): Disconnected from the market data server. | 2013-09-18 15:42:57
SC Market Stats: Disconnected from the market data server. | 2013-09-18 15:42:57

SC Forex Data (FXCM): Connecting to the market data server. ds4.sierracharts.com:443 | 2013-09-18 15:45:12
SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-18 15:45:12
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 15:45:12
The network socket is connected. | 2013-09-18 15:45:12
SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-18 15:45:12
SC Forex Data (FXCM): Connected to market data server. | 2013-09-18 15:45:13
Starting updates for: US30 | 2013-09-18 15:45:13
Starting updates for: $TRIN | 2013-09-18 15:45:13
SC Market Stats: Connecting to the market data server. ds3.sierracharts.com:443 | 2013-09-18 15:45:13
SC Market Stats - Local market data port: 0 | 2013-09-18 15:45:13
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-18 15:45:13
Starting updates for: $TICK | 2013-09-18 15:45:13
The network socket is connected. | 2013-09-18 15:45:13
SC Market Stats: Connected to market data server. Now authorizing. | 2013-09-18 15:45:13
SC Market Stats: Connected to market data server. | 2013-09-18 15:45:13
Restarting real-time data updates for symbol: $TICK | 2013-09-18 15:45:13
Restarting real-time data updates for symbol: $TRIN | 2013-09-18 15:45:13
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2013-09-18 15:45:44
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2013-09-18 15:45:44
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2013-09-18 15:45:44
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2013-09-18 15:45:44
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2013-09-18 15:45:44
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2013-09-18 15:45:44
The data feed was lost. There was no activity for at least 30.0 seconds. | 2013-09-18 15:45:44
Connection to the external service has been lost. | 2013-09-18 15:45:44
SC Forex Data (FXCM): Disconnected from the market data server. | 2013-09-18 15:45:44
SC Market Stats: Disconnected from the market data server. | 2013-09-18 15:45:44

SC Forex Data (FXCM): Connecting to the market data server. ds5.sierracharts.com:443 | 2013-09-18 15:45:44
SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-18 15:45:44
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 15:45:44
The network socket is connected. | 2013-09-18 15:45:44
SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-18 15:45:44
SC Forex Data (FXCM): Connected to market data server. | 2013-09-18 15:45:45
Starting updates for: US30 | 2013-09-18 15:45:45
Starting updates for: $TRIN | 2013-09-18 15:45:45
SC Market Stats: Connecting to the market data server. ds4.sierracharts.com:443 | 2013-09-18 15:45:45
SC Market Stats - Local market data port: 0 | 2013-09-18 15:45:45
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 15:45:45
Starting updates for: $TICK | 2013-09-18 15:45:45
The network socket is connected. | 2013-09-18 15:45:45
SC Market Stats: Connected to market data server. Now authorizing. | 2013-09-18 15:45:45
SC Market Stats: Connected to market data server. | 2013-09-18 15:45:45
Restarting real-time data updates for symbol: $TICK | 2013-09-18 15:45:45
Restarting real-time data updates for symbol: $TRIN | 2013-09-18 15:45:45
The data feed was lost. There was no activity for at least 30.0 seconds. | 2013-09-18 15:46:16
Connection to the external service has been lost. | 2013-09-18 15:46:16
SC Forex Data (FXCM): Disconnected from the market data server. | 2013-09-18 15:46:16
SC Market Stats: Disconnected from the market data server. | 2013-09-18 15:46:16
HD Request # 2 - Error downloading historical Intraday data for US30. The download timed out. | 2013-09-18 15:46:28
HD Request # 2 - Received 15100 records from 2011-01-13 04:23:11 to 2011-01-14 12:25:13 (32.0 hours) and wrote 15100 records for US30 | 2013-09-18 15:46:28
HD Request # 2 - Intraday download COMPLETE for US30 | 2013-09-18 15:46:28
HD Request # 4 - Downloading Historical Daily chart data for US30. Starting date: 2013-09-17. Service: fxcm | 2013-09-18 15:46:28
HD Request # 4 - Using server: ds3.sierracharts.com port 10049 | 2013-09-18 15:46:28
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-18 15:46:28
The network socket is connected. | 2013-09-18 15:46:28
HD Request # 4 - Requesting historical Daily data starting at 2013-09-17. | 2013-09-18 15:46:28
HD Request # 4 - Decompressing data. | 2013-09-18 15:46:29
HD Request # 4 - Receiving historical Daily data for US30 starting at 2013-09-17 | 2013-09-18 15:46:29
Writing historical daily data for US30 to the file US30.dly | 2013-09-18 15:46:29
Socket closed. No error. | 2013-09-18 15:46:29
HD Request # 4 - Received 2 records from 2013-09-17 00:00:00 to 2013-09-18 00:00:00 (2.0 days) and wrote 2 records for US30 | 2013-09-18 15:46:30
HD Request # 4 - Daily download COMPLETE for US30 | 2013-09-18 15:46:30
HD Request # 6 - Downloading Intraday chart data for $TRIN to the file $TRIN.scid. Service: ddf | 2013-09-18 15:46:30
HD Request # 6 - Starting date and time in file: 2013-09-18 14:29:41.0 | 2013-09-18 15:46:30
HD Request # 6 - Using server: ds5.sierracharts.com port 10049 | 2013-09-18 15:46:30
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 15:46:30
The network socket is connected. | 2013-09-18 15:46:30
HD Request # 6 - Requesting up to 1000 days of Intraday data. | 2013-09-18 15:46:30
HD Request # 6 - Decompressing data. | 2013-09-18 15:46:31
Socket closed. No error. | 2013-09-18 15:46:31
HD Request # 6 - Historical data for $TRIN is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-18 15:46:31
HD Request # 6 - Received 0 records and wrote 0 records for $TRIN | 2013-09-18 15:46:31
HD Request # 6 - Intraday download COMPLETE for $TRIN | 2013-09-18 15:46:31
HD Request # 8 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2013-09-18 15:46:31
HD Request # 8 - Starting date and time in file: 2013-09-18 14:59:44.0 | 2013-09-18 15:46:31
HD Request # 8 - Using server: ds4.sierracharts.com port 10049 | 2013-09-18 15:46:31
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 15:46:31
The network socket is connected. | 2013-09-18 15:46:31
HD Request # 8 - Requesting up to 1000 days of Intraday data. | 2013-09-18 15:46:31
HD Request # 8 - Decompressing data. | 2013-09-18 15:46:32
Socket closed. No error. | 2013-09-18 15:46:32
HD Request # 8 - Historical data for $TICK is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-18 15:46:32
HD Request # 8 - Received 0 records and wrote 0 records for $TICK | 2013-09-18 15:46:32
HD Request # 8 - Intraday download COMPLETE for $TICK | 2013-09-18 15:46:32

[2013-09-18 20:10:41]
Sierra Chart Engineering - Posts: 103520
Set Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Port for Real-Time Server to 10048.

After this connect to the data feed with File >> Connect To Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-09-18 20:23:51]
User54027 - Posts: 128
Done that but still no joy. It downloads about 5 seconds of data, then stops, freezes and disconnects.
[2013-09-18 20:28:19]
User54027 - Posts: 128
Software version: 1025 | 2013-09-18 16:26:36
Usage end date: 2013-10-21 | 2013-09-18 16:26:36
Sierra Chart Historical Data Service is included. | 2013-09-18 16:26:36
Active service: SC Forex Data (FXCM) | 2013-09-18 16:26:36
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-18 16:26:36
2013-09-18 22:26:36 Local computer clock time | 2013-09-18 16:26:36
2013-09-18 20:26:36 GMT time | 2013-09-18 16:26:36
2013-09-18 16:26:36 Time zone adjusted time | 2013-09-18 16:26:36
Time difference to server time: 2 seconds. | 2013-09-18 16:26:36
Program path: C:\SierraChart\ | 2013-09-18 16:26:36
Data Files path: C:\SierraChart\Data\ | 2013-09-18 16:26:36
OS Version Number: 6.1 | 2013-09-18 16:26:36

Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-18 16:26:47
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-18 16:26:47
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-09-18 16:26:48
HD Request # 2 - Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2013-09-18 16:26:48
HD Request # 2 - Starting date and time in file: 2011-01-14 05:50:01.0 | 2013-09-18 16:26:48
HD Request # 2 - Using server: ds5.sierracharts.com port 10049 | 2013-09-18 16:26:48
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 16:26:48
The network socket is connected. | 2013-09-18 16:26:48
HD Request # 2 - Requesting up to 1000 days of Intraday data. | 2013-09-18 16:26:48
HD Request # 2 - Decompressing data. | 2013-09-18 16:26:49
HD Request # 2 - Receiving Intraday data for US30 starting at 2011-01-14 05:50:01 | 2013-09-18 16:26:49
HD Request # 2 - Timestamp of first Intraday data file record written: 2011-01-14 05:50:01 | 2013-09-18 16:26:49

SC Forex Data (FXCM): Connecting to the market data server. ds4.sierracharts.com:10048 | 2013-09-18 16:26:54
SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-18 16:26:54
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 16:26:54
The network socket is connected. | 2013-09-18 16:26:54
SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-18 16:26:54
SC Forex Data (FXCM): Connected to market data server. | 2013-09-18 16:26:55
Starting updates for: US30 | 2013-09-18 16:26:55
Starting updates for: $TICK | 2013-09-18 16:26:55
SC Market Stats: Connecting to the market data server. ds3.sierracharts.com:10048 | 2013-09-18 16:26:55
SC Market Stats - Local market data port: 0 | 2013-09-18 16:26:55
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-18 16:26:55
Starting updates for: $TRIN | 2013-09-18 16:26:55
The network socket is connected. | 2013-09-18 16:26:56
SC Market Stats: Connected to market data server. Now authorizing. | 2013-09-18 16:26:56
SC Market Stats: Connected to market data server. | 2013-09-18 16:26:56
Restarting real-time data updates for symbol: $TICK | 2013-09-18 16:26:56
Restarting real-time data updates for symbol: $TRIN | 2013-09-18 16:26:56
The data feed was lost. There was no activity for at least 30.0 seconds. | 2013-09-18 16:27:26
Connection to the external service has been lost. | 2013-09-18 16:27:26
SC Forex Data (FXCM): Disconnected from the market data server. | 2013-09-18 16:27:26
SC Market Stats: Disconnected from the market data server. | 2013-09-18 16:27:26

SC Forex Data (FXCM): Connecting to the market data server. ds5.sierracharts.com:10048 | 2013-09-18 16:27:37
SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-18 16:27:37
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 16:27:37
Error connecting socket. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-09-18 16:27:58
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-18 16:27:58
To prevent further connection attempts, select File >> Disconnect. | 2013-09-18 16:27:58
SC Forex Data (FXCM): Disconnected from the market data server. | 2013-09-18 16:27:58

[2013-09-18 20:33:10]
User54027 - Posts: 128
Software version: 1025 | 2013-09-18 16:26:36
Usage end date: 2013-10-21 | 2013-09-18 16:26:36
Sierra Chart Historical Data Service is included. | 2013-09-18 16:26:36
Active service: SC Forex Data (FXCM) | 2013-09-18 16:26:36
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-18 16:26:36
2013-09-18 22:26:36 Local computer clock time | 2013-09-18 16:26:36
2013-09-18 20:26:36 GMT time | 2013-09-18 16:26:36
2013-09-18 16:26:36 Time zone adjusted time | 2013-09-18 16:26:36
Time difference to server time: 2 seconds. | 2013-09-18 16:26:36
Program path: C:\SierraChart\ | 2013-09-18 16:26:36
Data Files path: C:\SierraChart\Data\ | 2013-09-18 16:26:36
OS Version Number: 6.1 | 2013-09-18 16:26:36

Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-18 16:26:47
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-18 16:26:47
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-09-18 16:26:48
HD Request # 2 - Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2013-09-18 16:26:48
HD Request # 2 - Starting date and time in file: 2011-01-14 05:50:01.0 | 2013-09-18 16:26:48
HD Request # 2 - Using server: ds5.sierracharts.com port 10049 | 2013-09-18 16:26:48
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 16:26:48
The network socket is connected. | 2013-09-18 16:26:48
HD Request # 2 - Requesting up to 1000 days of Intraday data. | 2013-09-18 16:26:48
HD Request # 2 - Decompressing data. | 2013-09-18 16:26:49
HD Request # 2 - Receiving Intraday data for US30 starting at 2011-01-14 05:50:01 | 2013-09-18 16:26:49
HD Request # 2 - Timestamp of first Intraday data file record written: 2011-01-14 05:50:01 | 2013-09-18 16:26:49

SC Forex Data (FXCM): Connecting to the market data server. ds4.sierracharts.com:10048 | 2013-09-18 16:26:54
SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-18 16:26:54
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 16:26:54
The network socket is connected. | 2013-09-18 16:26:54
SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-18 16:26:54
SC Forex Data (FXCM): Connected to market data server. | 2013-09-18 16:26:55
Starting updates for: US30 | 2013-09-18 16:26:55
Starting updates for: $TICK | 2013-09-18 16:26:55
SC Market Stats: Connecting to the market data server. ds3.sierracharts.com:10048 | 2013-09-18 16:26:55
SC Market Stats - Local market data port: 0 | 2013-09-18 16:26:55
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-18 16:26:55
Starting updates for: $TRIN | 2013-09-18 16:26:55
The network socket is connected. | 2013-09-18 16:26:56
SC Market Stats: Connected to market data server. Now authorizing. | 2013-09-18 16:26:56
SC Market Stats: Connected to market data server. | 2013-09-18 16:26:56
Restarting real-time data updates for symbol: $TICK | 2013-09-18 16:26:56
Restarting real-time data updates for symbol: $TRIN | 2013-09-18 16:26:56
The data feed was lost. There was no activity for at least 30.0 seconds. | 2013-09-18 16:27:26
Connection to the external service has been lost. | 2013-09-18 16:27:26
SC Forex Data (FXCM): Disconnected from the market data server. | 2013-09-18 16:27:26
SC Market Stats: Disconnected from the market data server. | 2013-09-18 16:27:26

SC Forex Data (FXCM): Connecting to the market data server. ds5.sierracharts.com:10048 | 2013-09-18 16:27:37
SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-18 16:27:37
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 16:27:37
Error connecting socket. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-09-18 16:27:58
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-18 16:27:58
To prevent further connection attempts, select File >> Disconnect. | 2013-09-18 16:27:58
SC Forex Data (FXCM): Disconnected from the market data server. | 2013-09-18 16:27:58

SC Forex Data (FXCM): Connecting to the market data server. ds4.sierracharts.com:10048 | 2013-09-18 16:29:57
SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-18 16:29:57
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 16:29:57
The network socket is connected. | 2013-09-18 16:29:57
SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-18 16:29:57
SC Forex Data (FXCM): Connected to market data server. | 2013-09-18 16:30:01
Starting updates for: US30 | 2013-09-18 16:30:01
Starting updates for: $TICK | 2013-09-18 16:30:01
SC Market Stats: Connecting to the market data server. ds3.sierracharts.com:10048 | 2013-09-18 16:30:01
SC Market Stats - Local market data port: 0 | 2013-09-18 16:30:01
Starting updates for: $TRIN | 2013-09-18 16:30:01
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-18 16:30:01
Starting updates for: EURUSD | 2013-09-18 16:30:03
The network socket is connected. | 2013-09-18 16:30:03
SC Market Stats: Connected to market data server. Now authorizing. | 2013-09-18 16:30:03
SC Market Stats: Connected to market data server. | 2013-09-18 16:30:04
Restarting real-time data updates for symbol: $TICK | 2013-09-18 16:30:04
Restarting real-time data updates for symbol: $TRIN | 2013-09-18 16:30:04
The data feed was lost. There was no activity for at least 30.0 seconds. | 2013-09-18 16:30:40
Connection to the external service has been lost. | 2013-09-18 16:30:40
Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2013-09-18 16:30:43
SC Forex Data (FXCM): Disconnected from the market data server. | 2013-09-18 16:30:43
SC Market Stats: Disconnected from the market data server. | 2013-09-18 16:30:43
HD Request # 2 - Error downloading historical Intraday data for US30. The download timed out. | 2013-09-18 16:30:53
HD Request # 2 - Received 17000 records from 2011-01-14 05:50:01 to 2011-01-18 12:58:50 (4.3 days) and wrote 17000 records for US30 | 2013-09-18 16:30:53
HD Request # 2 - Intraday download COMPLETE for US30 | 2013-09-18 16:30:53
HD Request # 4 - Downloading Historical Daily chart data for US30. Starting date: 2013-09-17. Service: fxcm | 2013-09-18 16:30:53
HD Request # 4 - Using server: ds5.sierracharts.com port 10049 | 2013-09-18 16:30:53
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 16:30:53
The network socket is connected. | 2013-09-18 16:30:53
HD Request # 4 - Requesting historical Daily data starting at 2013-09-17. | 2013-09-18 16:30:53
HD Request # 4 - Decompressing data. | 2013-09-18 16:30:54
HD Request # 4 - Receiving historical Daily data for US30 starting at 2013-09-17 | 2013-09-18 16:30:54
Writing historical daily data for US30 to the file US30.dly | 2013-09-18 16:30:54
Socket closed. No error. | 2013-09-18 16:30:54
HD Request # 4 - Received 2 records from 2013-09-17 00:00:00 to 2013-09-18 00:00:00 (2.0 days) and wrote 2 records for US30 | 2013-09-18 16:30:56
HD Request # 4 - Daily download COMPLETE for US30 | 2013-09-18 16:30:56
HD Request # 6 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2013-09-18 16:30:56
HD Request # 6 - Starting date and time in file: 2013-09-18 16:04:57.0 | 2013-09-18 16:30:56
HD Request # 6 - Using server: ds4.sierracharts.com port 10049 | 2013-09-18 16:30:56
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 16:30:56
The network socket is connected. | 2013-09-18 16:30:56
HD Request # 6 - Requesting up to 1000 days of Intraday data. | 2013-09-18 16:30:56
HD Request # 6 - Decompressing data. | 2013-09-18 16:30:57
Socket closed. No error. | 2013-09-18 16:30:57
HD Request # 6 - Historical data for $TICK is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-18 16:30:58
HD Request # 6 - Received 0 records and wrote 0 records for $TICK | 2013-09-18 16:30:58
HD Request # 6 - Intraday download COMPLETE for $TICK | 2013-09-18 16:30:58
HD Request # 8 - Downloading Intraday chart data for $TRIN to the file $TRIN.scid. Service: ddf | 2013-09-18 16:30:58
HD Request # 8 - Starting date and time in file: 2013-09-18 16:04:57.0 | 2013-09-18 16:30:58
HD Request # 8 - Using server: ds3.sierracharts.com port 10049 | 2013-09-18 16:30:58
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-18 16:30:58
The network socket is connected. | 2013-09-18 16:30:59
HD Request # 8 - Requesting up to 1000 days of Intraday data. | 2013-09-18 16:30:59
HD Request # 8 - Decompressing data. | 2013-09-18 16:31:00
Socket closed. No error. | 2013-09-18 16:31:00
HD Request # 8 - Historical data for $TRIN is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-18 16:31:06
HD Request # 8 - Received 0 records and wrote 0 records for $TRIN | 2013-09-18 16:31:06
HD Request # 8 - Intraday download COMPLETE for $TRIN | 2013-09-18 16:31:06
HD Request # 10 - Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2013-09-18 16:31:09
HD Request # 10 - Starting date and time in file: 2013-09-18 15:48:29.0 | 2013-09-18 16:31:09
HD Request # 10 - Using server: ds5.sierracharts.com port 10049 | 2013-09-18 16:31:09
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 16:31:09
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-18 16:31:09
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-09-18 16:31:14
HD Request # 10 - Timed out while trying to connect to the Sierra Chart historical data server. | 2013-09-18 16:31:29
HD Request # 10 - Received 0 records and wrote 0 records for EURUSD | 2013-09-18 16:31:29
HD Request # 12 - Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2013-09-18 16:31:29
HD Request # 12 - Starting date and time in file: 2013-09-18 15:48:29.0 | 2013-09-18 16:31:36
HD Request # 12 - Using server: ds4.sierracharts.com port 10049 | 2013-09-18 16:31:36
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 16:31:36
HD Request # 12 - Timed out while trying to connect to the Sierra Chart historical data server. | 2013-09-18 16:32:01
HD Request # 12 - Received 0 records and wrote 0 records for EURUSD | 2013-09-18 16:32:01
HD Request # 14 - Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2013-09-18 16:32:01
HD Request # 14 - Starting date and time in file: 2013-09-18 15:48:29.0 | 2013-09-18 16:32:01
HD Request # 14 - Using server: ds3.sierracharts.com port 10049 | 2013-09-18 16:32:01
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-18 16:32:01
The network socket is connected. | 2013-09-18 16:32:01
HD Request # 14 - Requesting up to 1000 days of Intraday data. | 2013-09-18 16:32:01
HD Request # 14 - Decompressing data. | 2013-09-18 16:32:03
Socket closed. No error. | 2013-09-18 16:32:03
HD Request # 14 - Historical data for EURUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-18 16:32:08
HD Request # 14 - Received 0 records and wrote 0 records for EURUSD | 2013-09-18 16:32:08
HD Request # 14 - Intraday download COMPLETE for EURUSD | 2013-09-18 16:32:08
HD Request # 16 - Downloading Historical Daily chart data for EURUSD. Starting date: 2013-09-17. Service: fxcm | 2013-09-18 16:32:08
HD Request # 16 - Using server: ds5.sierracharts.com port 10049 | 2013-09-18 16:32:08
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-18 16:32:08
HD Request # 16 - Timed out while trying to connect to the Sierra Chart historical data server. | 2013-09-18 16:32:28
HD Request # 16 - Received 0 records and wrote 0 records for EURUSD | 2013-09-18 16:32:29
HD Request # 18 - Downloading Historical Daily chart data for EURUSD. Starting date: 2013-09-17. Service: fxcm | 2013-09-18 16:32:29
HD Request # 18 - Using server: ds4.sierracharts.com port 10049 | 2013-09-18 16:32:29
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-18 16:32:29
The network socket is connected. | 2013-09-18 16:32:29
HD Request # 18 - Requesting historical Daily data starting at 2013-09-17. | 2013-09-18 16:32:29
HD Request # 18 - Decompressing data. | 2013-09-18 16:32:31
HD Request # 18 - Receiving historical Daily data for EURUSD starting at 2013-09-17 | 2013-09-18 16:32:31
Writing historical daily data for EURUSD to the file EURUSD.dly | 2013-09-18 16:32:31
Socket closed. No error. | 2013-09-18 16:32:31
HD Request # 18 - Received 2 records from 2013-09-17 00:00:00 to 2013-09-18 00:00:00 (2.0 days) and wrote 2 records for EURUSD | 2013-09-18 16:32:33
HD Request # 18 - Daily download COMPLETE for EURUSD | 2013-09-18 16:32:33

[2013-09-19 03:00:19]
Sierra Chart Engineering - Posts: 103520
Please check with your ISP and find out if you can use the following network ports without any kinds of restrictions or throttling:
10049
443
10048

There are numerous connectivity problems shown in this Message Log. If you are running any firewall software in your computer, then we recommend disabling or removing it to see if that helps.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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