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Date/Time: Thu, 19 Apr 2018 13:50:59 +0000



can't place order with version 1672 or 1674

Support Request:
[2017-12-22 15:52:46]
User99934 - Posts: 178
(Order reject). Info: All three orders in bracket order must have matching quantities. Internal Order ID: 1246.

older version 1670 works fine.
[2017-12-22 17:57:30]
Sierra Chart Engineering - Posts: 59221
For now stay on version 1670. Here are the instructions to go back to that version:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#Rollback

Although we see you are running that version anyway.

You can disable Global Settings >> General Trade Settings >> Use Server Side Bracket Orders to solve this.

There will be a software update later today for the CTS order routing connection on the server to solve this. In newer versions, the quantity of the child orders is now always 0 but the server does not expect that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-22 17:58:59

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