Login Page - Create Account

Support Board


Date/Time: Wed, 17 Oct 2018 10:54:43 +0000



107507

Support Request:
[2017-12-22 13:29:16]
User228660 - Posts: 1
I am seeking assistance with a problem that occurred, I experienced problems somehow. I entered a short early in the morning and incurred a loss of 7 pips. Upon changing my chart to 15 minute, it showed a loss of 7 and another loss of 1 in my p/l section. I flattened my position again. Well td here was no real movement in the market so i laid back down til about 6 am. when I woke up, I now found myself in another losing position that I did not enter. I called AMP and they said nothing was wrong on their end and to notify you.

If someone can look into this and get back to me, I would greatly appreciate it. This is the first issue I've had with amp but i don't like the idea of being placed in trades without my permission or knowledge and the fact that I get charged for a trade I didn't enter.

Thank you for your time and cooperation,

Kevin
Date Time Of Last Edit: 2017-12-22 19:17:46
[2017-12-22 19:17:33]
Sierra Chart Engineering - Posts: 64895
We need you to follow through the instructions here:
https://www.sierrachart.com/index.php?page=doc/TradeActivityLogAnalysis.php#SupportAssistedTradeActivityLogAnalysis

We do not need the FIX logs. We deleted those.

There will be no additional cost for this. Skip that step related to this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account