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Support Board

Date/Time: Fri, 18 Jan 2019 08:52:38 +0000


Support Request:
[2017-12-22 13:29:16]
User228660 - Posts: 1
I am seeking assistance with a problem that occurred, I experienced problems somehow. I entered a short early in the morning and incurred a loss of 7 pips. Upon changing my chart to 15 minute, it showed a loss of 7 and another loss of 1 in my p/l section. I flattened my position again. Well td here was no real movement in the market so i laid back down til about 6 am. when I woke up, I now found myself in another losing position that I did not enter. I called AMP and they said nothing was wrong on their end and to notify you.

If someone can look into this and get back to me, I would greatly appreciate it. This is the first issue I've had with amp but i don't like the idea of being placed in trades without my permission or knowledge and the fact that I get charged for a trade I didn't enter.

Thank you for your time and cooperation,

Date Time Of Last Edit: 2017-12-22 19:17:46
[2017-12-22 19:17:33]
Sierra Chart Engineering - Posts: 68043
We need you to follow through the instructions here:

We do not need the FIX logs. We deleted those.

There will be no additional cost for this. Skip that step related to this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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