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Direct MessagesDate/Time: Wed, 24 Apr 2024 07:11:00 +0000
Data missing from symbol reset CQG fix trading
View Count: 730
| [2017-12-18 15:25:51] |
| User298178 - Posts: 8 |
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I am missing a chunk of data still on everytime frame ...a delete and download fails ...this is kind of imperative
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Private File |
| [2017-12-18 15:58:44] |
| User298178 - Posts: 8 |
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now2 having the same problem with metals
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| [2017-12-18 17:42:18] |
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We have verified this issue was resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Right-click somewhere on the chart, and select Delete and Download Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-18 17:43:20
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| [2017-12-18 20:56:35] |
| User298178 - Posts: 8 |
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Metals are still not working ...gaps in the data still ....crude still has gaps in the data as well..I did a symbol reset twice now ...still gaps in the data
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Private File Private File |
| [2017-12-18 21:30:22] |
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We are see you are running an older version of Sierra Chart at least on one of your systems. Also those screenshots are not helpful to us. We will only accept a chart image by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image And we do not need any screenshots. We never asked for one. Update to the current version following these instructions here: Software Download: Fast Update We also forgot to ask from you that after you follow the procedure in post #3 above, to provide us the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We also need to be clear with you about one other thing. You have posted messages through account support tickets and numerous threads on the support board about this issue. Start only one support request and no others. We are going to start deleting all of those postings and not responding. And once again we want to confirm, this issue was resolved and there simply should not be a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-18 21:32:38
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| [2017-12-18 22:43:47] |
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If you are still having a problem at this point, it is best we use remote assistance to help you. We did try calling you yesterday but there was no answer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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