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Date/Time: Fri, 20 Apr 2018 01:15:56 +0000



CQG Fix Data Feed

Support Request:
[2017-12-18 04:37:10]
User579342 - Posts: 10
I am getting error messages - download failed when i pull up charts.
CQG Fix Data Feed
I am getting that message on all symbols.
this all happened when i tried to rollover crude oil- rolled to Feb 2018 Cl contract on CME- F.US.CLEG18
I can pull some data and i can get current price but data roll is incorrect and gaps in data on chart.
I tried update symbol settings

i did redownload of data


I also tried a total reset of data.

still having same issue
Date Time Of Last Edit: 2017-12-18 04:38:34
[2017-12-18 05:05:03]
Sierra Chart Engineering - Posts: 59263
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting Edit >>Delete All Data and Download.

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-18 05:05:17
[2017-12-18 05:18:09]
User579342 - Posts: 10
sent log to you through send for analysis
[2017-12-18 05:39:59]
Sierra Chart Engineering - Posts: 59263
The problem is now solved.

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-18 05:40:07

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