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Date/Time: Wed, 18 Jul 2018 12:25:39 +0000



Problem with Trade/Current Quote Symbol and out of order timestamp

Support Request:
[2017-12-16 17:25:45]
Rrrracer - Posts: 12
Hello, I'm experiencing an odd issue I hope you can assist with.

I chart 6E, and trade the M6E micro using the Trade and Current Quote Symbol in Chart Settings->Main Settings.

The symbol just rolled over, and I have a problem with timestamps being out of order. The chart has duplicate data inserted where it should not be.

If I remove M6E from the chart settings (having only 6E in the Symbol area) then the problem is resolved. Adding M6E causes it to come back.

Thank you in advance for your time.

With M6E:
http://www.sierrachart.com/image.php?Image=1513445066681.png

Without:
http://www.sierrachart.com/image.php?Image=1513445125333.png
[2017-12-17 22:06:44]
Sierra Chart Engineering - Posts: 61859
We can see why this happens. We have resolved this.

We should have a new release out within a day.

At that time we want you to update to the latest "Prerelease":

https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

After the update, then re-download the data in the chart following the instructions here:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-18 21:56:22]
Rrrracer - Posts: 12
Outstanding, the problem is resolved. SC support is unparalleled... you guys rock! Thanks.

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