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Date/Time: Sat, 20 Jan 2018 05:26:30 +0000



Save Log As

Support Request:
[2017-12-15 18:42:37]
User28914 - Posts: 87
I have a client that uses the Trade Activity Log regularly and now every time she tries to Save Log As, it crashes.

Thoughts?

She is on 1669.
[2017-12-15 19:46:32]
Sierra Chart Engineering - Posts: 56316
We tried this and cannot duplicate issue.

We need to get the TradeActivityLog.DAT file from them. This is located in the main Sierra Chart installation folder.

They can privately attach it here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-15 19:46:47
[2017-12-15 20:06:16]
User28914 - Posts: 87
Attached.
Attachment Deleted.
Private File
[2017-12-15 23:01:05]
Sierra Chart Engineering - Posts: 56316
We cannot reproduce the problem. We tried saving the Trade Activity Log with the following settings at the top:
All Internal Order IDs
All Accounts
All Symbols (non-simulated)
Date Range >> From 2013-1-1 to Today
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-15 23:01:15

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