Login Page - Create Account

Support Board


Date/Time: Wed, 18 Jul 2018 16:23:25 +0000



Only historical data, although cme is activated

Support Request:
[2017-12-13 06:25:52]
equinox - Posts: 11
I have two issues that may be related:

1) I have to disconnect and reconnect to receive updated data (SC Data package)

2) When updating, it says "Exchange not authorized", although on my account page, it says that full CME is activated

I may have overlooked an obvious thing somewhere, my apologies in advance.
[2017-12-13 06:42:33]
Sierra Chart Engineering - Posts: 61863
What futures trading/brokerage service do you use? For the reason why we ask this question, refer to:

https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-13 07:51:04]
equinox - Posts: 11
It is working now, thank you for the pointer.

I think the issue was that the brokerages specified in SC and my SC user account did not match.
[2017-12-13 08:33:33]
Sierra Chart Engineering - Posts: 61863
For future reference and in case you need them here are the instructions for this:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices (Integration with Trading Services)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account