Support Board
Date/Time: Mon, 12 May 2025 03:08:29 +0000
BitMEX data changes after delete/download
View Count: 1182
| [2017-12-11 20:23:22] |
| User382856 - Posts: 2 |
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hi! When I do delete & redownload data for XBTUSD-BMEX, I get different candles. It seems there are two different servers and the data differs between them... http://www.sierrachart.com/image.php?Image=1513022876921.png http://www.sierrachart.com/image.php?Image=1513023054605.png |
| [2017-12-11 22:41:07] |
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We are going to prepare detailed documentation for this but what you need to do is make sure that Chart >> Chart Settings >> New Bar at Session Start is enabled. There are no differences with the data among the servers. At least for the last 24 hours that we checked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-11 22:42:10
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| [2017-12-11 22:42:16] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-12 05:10:13] |
| User382856 - Posts: 2 |
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hi! Nope, that's not it. I had that already set. When I do "Delete and Download..." request goes to either ds3.sierracharts.com or ds4.sierracharts.com and the chart looks like in my original post, depending on the server... All times are in UTC. |
 chart_settings.png / V - Attached On 2017-12-12 05:02:58 UTC - Size: 37.83 KB - 349 views data_editor.png / V - Attached On 2017-12-12 05:03:06 UTC - Size: 13.87 KB - 328 views |
| [2017-12-12 17:12:23] |
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We have looked at this and there is a difference in data being transmitted from BitMEX on different connections. Will synchronize the data since December 10. But you are going to have inconsistencies with Volume bar charts There is nothing we can do about this. We will not be responding further about this. This is something that is simply not within our control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-12 17:13:10
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| [2017-12-12 19:00:29] |
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We did contact BitMEX about the issue. The resolution of the problem will need to come from their side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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