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Date/Time: Wed, 18 Jul 2018 23:46:32 +0000



BitMEX data changes after delete/download

Support Request:
[2017-12-11 20:23:22]
User382856 - Posts: 2
hi!

When I do delete & redownload data for XBTUSD-BMEX, I get different candles.
It seems there are two different servers and the data differs between them...

http://www.sierrachart.com/image.php?Image=1513022876921.png
http://www.sierrachart.com/image.php?Image=1513023054605.png
[2017-12-11 22:41:07]
Sierra Chart Engineering - Posts: 61891
We are going to prepare detailed documentation for this but what you need to do is make sure that Chart >> Chart Settings >> New Bar at Session Start is enabled.

There are no differences with the data among the servers. At least for the last 24 hours that we checked.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2017-12-11 22:42:10
[2017-12-11 22:42:16]
Sierra Chart Engineering - Posts: 61891
The prior post has been updated.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-12 05:10:13]
User382856 - Posts: 2
hi!

Nope, that's not it. I had that already set.
When I do "Delete and Download..." request goes to either ds3.sierracharts.com or ds4.sierracharts.com
and the chart looks like in my original post, depending on the server...
All times are in UTC.
imagechart_settings.png / V - Attached On 2017-12-12 05:02:58 UTC - Size: 37.83 KB - 50 views
imagedata_editor.png / V - Attached On 2017-12-12 05:03:06 UTC - Size: 13.87 KB - 48 views
[2017-12-12 17:12:23]
Sierra Chart Engineering - Posts: 61891
We have looked at this and there is a difference in data being transmitted from BitMEX on different connections. Will synchronize the data since December 10.

But you are going to have inconsistencies with Volume bar charts There is nothing we can do about this.

We will not be responding further about this. This is something that is simply not within our control.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-12 17:13:10
[2017-12-12 19:00:29]
Sierra Chart Engineering - Posts: 61891
We did contact BitMEX about the issue. The resolution of the problem will need to come from their side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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