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Support Board

Date/Time: Sun, 17 Feb 2019 23:42:40 +0000

Gold IB

Support Request:
[2017-12-07 21:21:07]
User336946 - Posts: 36
Hi. I'm having a weird issue. If you add the Initial Balance study to Gold, it works if you put say, 08:00:00 - 09:00:00. If you put 07:20:00 - 08:20:00 it doesn't show up at all.
[2017-12-07 21:25:49]
Sierra Chart Engineering - Posts: 69001
What is the timeframe of the chart bars?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-07 21:30:07]
User336946 - Posts: 36
I've tried 5min and 15min. I do see them for yesterday's session, just not todays. It's the same setup I use on other symbols (just different times).
[2017-12-07 21:32:04]
User336946 - Posts: 36
I figured it out. For some reason I was missing data. Delete/redownload fixed it.

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