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Date/Time: Wed, 25 Apr 2018 10:29:02 +0000



Chartbook problems

Support Request:
[2017-12-07 15:16:35]
User447007 - Posts: 9
Hi,

For the last 7 days I have continous problems with chartbooks. If the the chartbook had say 20 charts
and I would open it, it only shows 10-12. After I restart sierra the issue is the same, sometimes
shows even fewer chart than earlier say 9-10. I never experienced that issue earlier, but the last 7-10 days
it is a constant problem.

Please help,
[2017-12-07 18:24:36]
Sierra Chart Engineering - Posts: 59414
Update to the current version of Sierra Chart following these instructions here:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

If you still have a problem, provide a copy of the Message Log following these instructions here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

What operating system version are you running?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-07 18:45:52]
User447007 - Posts: 9
I use XP on my tradestation as my multi monitor videocards work with xp only unfortunately.
Until I haven't updated sierra for months it was fine, but I haven't got live data for some symbol,
so I updated the current version. I see no Message Log since last upgrade, as the whole messagelog window is black.
Did you improve something which is not working with xp? May be I could use an older version of sierra, could you send me a link for a version of 2016 to download?
[2017-12-07 18:54:31]
Sierra Chart Engineering - Posts: 59414

so I updated the current version. I see no Message Log since last upgrade, as the whole messagelog window is black.
This is a color settings issue. Refer to:
https://www.sierrachart.com/index.php?page=doc/GraphicsSettings.html#SettingTheBackgroundColorTextColorAndFontForTextOnlyWindows

If you want to go back to a prior version, here are the instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#Rollback

You can find what particular version matches with what date here:
https://www.sierrachart.com/index.php?page=doc/Whats_New.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-07 18:55:09
[2017-12-07 20:06:03]
User447007 - Posts: 9
Ok thank you. I noticed that 3-4 larger cryptocurrencies (dshusd, xmrusd,zecusd, are not operating in your list.
Is there any possibility that they would give data, at least end of day in the near future?
[2017-12-08 17:45:32]
Sierra Chart Engineering - Posts: 59414
From what particular crypto currency exchange are you referring to?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-08 18:17:35]
User447007 - Posts: 9
Bitfinex, when I use SC Data - All Services
[2017-12-08 18:39:28]
Sierra Chart Engineering - Posts: 59414
We expect these will become available in about 2 weeks.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-08 18:39:37

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