Login Page - Create Account

Support Board


Date/Time: Fri, 19 Jan 2018 01:47:33 +0000



Sierra Charts screwed up as soon as hit start icon

Support Request:
[2017-12-07 11:50:06]
User275371 - Posts: 1
Dear Sierra,

Upon opening the Sierra Charts this is what I see: https://gyazo.com/5b06bd6afe86030abc1c53e2a3cf1cc0

I spent 3 hours yesterday f-ing around trying to get this running and this was with AMP futures. The guy working on it had no clue what the story was. I'm a consultant with clients and I don't have time to play technician. Can someone here help figure this out?
All my charts are going and I've got this stupid huge box at the top of the screen.

Yesterday really pissed me off because the guy working it went to uninstall just before a caught him and said: Whoa, I've got custom .dll's and literally hours spent building Chartbooks... is this going to impact those files... he's not sure... REALLY, are you kidding me??

In any case... AMP obviously has no clue how to fix this, can I get somebody to do some remote assistance on this puppy?

Thank you!
[2017-12-07 15:10:54]
Sierra Chart - Max - Posts: 3055
Refer to the "Control Bar Buttons Too Large" section here:
https://www.sierrachart.com/index.php?page=doc/ControlBar.php#ControlBarButtonsTooLarge
Sierra Chart Support
[2017-12-07 18:03:07]
Sierra Chart Engineering - Posts: 56279
If you still have a problem, let us know and we can use remote assistance to look into this.

This type of issue is simply due to the Control Bar font setting. If there still is a problem after changing the Font, try a different font.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-07 18:04:07

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account