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Date/Time: Sat, 20 Jan 2018 08:56:42 +0000



Futures Data not updating

Support Request:
[2017-12-06 23:58:52]
User219422 - Posts: 1
Hi there. I am new to SC. Only a few days into my demo period. My futures charts quit updating. If I disconnect then reconnect they manually update, but won't update again until I do the reconnection thing again. Forex chart working fine.

I have been through all the trouble shooting on this page http://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.5

Nothing seemed to work. Any other ideas?
[2017-12-07 04:17:12]
Sierra Chart Engineering - Posts: 56317
For real-time futures data, refer to the documentation here about this:
https://www.sierrachart.com/index.php?page=doc/FuturesData.php

Based on the particular Service in Sierra Chart you are using, you could not have been getting real-time futures data since you have not activated the Sierra Chart Exchange Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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