Support Board
Date/Time: Mon, 12 May 2025 03:23:17 +0000
Price Retracement Tool
View Count: 1732
| [2017-12-05 18:01:20] |
| User28914 - Posts: 87 |
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When pulling the fib retracement, I realize that you are retracing from 1 back to 0. Therefore, all the numbers should reflect that. But I want to think that before I upgraded that the fib “number of points” would actually tell you how many points each line represented, but the count would start a 1 being 1 and counting the number of points to the other numbers instead of how this picture shows starting at 18 and counting down or back to 0. Has it always been that way or did something change…. The attached JJChart2 file is what I am talking about. The attached JJChart3 file is how it worked last week. |
 jjchart2.png / V - Attached On 2017-12-05 18:01:05 UTC - Size: 26.47 KB - 437 views jjchart3.png / V - Attached On 2017-12-05 18:01:14 UTC - Size: 87.68 KB - 391 views |
| [2017-12-05 22:26:54] |
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For us to be able to understand this and look into this, it is necessary for us to get that one single chart with just a that one single Chart Drawing and no studies. Remove all studies from the chart and remove all Chart Drawings except for one Price Retracement drawing. Follow the instructions here to attach it: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-07 15:47:15] |
| User28914 - Posts: 87 |
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See attached.
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| [2017-12-07 18:14:41] |
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What we see in that chart image does make sense. The calculations are correct as documented here: Chart Drawing Tools: Price Retracement | Price Expansion | Price Projection Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-07 18:40:42] |
| User28914 - Posts: 87 |
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Please look at the "Points" on this attachment....they do not reset at 0. This was how it used to be before the new upgrade.
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| jjchart3.png / V - Attached On 2017-12-07 18:40:37 UTC - Size: 87.68 KB - 354 views |
| [2017-12-07 18:55:41] |
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Once again our answer in response to this is as we stated in post #2. If we do not get the Chartbook, there is no way we can look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-07 19:00:41] |
| User28914 - Posts: 87 |
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The only chartbook they have now are with the newer version, which shows the Points "resetting" at 0. The screenshots shown clearly show the difference in display the points. If you want to hop on a call, I'd be more than happy to talk about this. Thanks. |
| [2017-12-07 19:34:40] |
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The points resetting at 0 is correct. This is what is documented. The way the calculation is done is documented here: Chart Drawing Tools: Price Retracement | Price Expansion | Price Projection Configuration In the subsection for "Show Points" We need to see if there was a change with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-07 19:37:32] |
| User28914 - Posts: 87 |
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Okay, got it. Before, the points would count from start of the fib to end of the fib, without resetting at 0. Let me know - thank you! |
| [2017-12-07 20:16:14] |
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It would be best for us to understand how they want the calculation done and why.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-07 20:22:46] |
| User28914 - Posts: 87 |
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I'm not sure how to explain it anymore than I have on this support board. Can you email me your direct # and I will call you? j.harris@infinityfutures.com
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| [2017-12-07 20:42:27] |
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We will follow-up.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-07 20:45:29] |
| User28914 - Posts: 87 |
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Thanks!
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