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Date/Time: Sun, 22 Apr 2018 01:15:09 +0000



Price Retracement Tool

Support Request:
[2017-12-05 18:01:20]
User28914 - Posts: 87
When pulling the fib retracement, I realize that you are retracing from 1 back to 0.

Therefore, all the numbers should reflect that. But I want to think that before I upgraded that the fib “number of points” would actually tell you how many points each line represented, but the count would start a 1 being 1 and counting the number of points to the other numbers instead of how this picture shows starting at 18 and counting down or back to 0. Has it always been that way or did something change….

The attached JJChart2 file is what I am talking about.

The attached JJChart3 file is how it worked last week.
imagejjchart2.png / V - Attached On 2017-12-05 18:01:05 UTC - Size: 26.47 KB - 93 views
imagejjchart3.png / V - Attached On 2017-12-05 18:01:14 UTC - Size: 87.68 KB - 44 views
[2017-12-05 22:26:54]
Sierra Chart Engineering - Posts: 59311
For us to be able to understand this and look into this, it is necessary for us to get that one single chart with just a that one single Chart Drawing and no studies.

Remove all studies from the chart and remove all Chart Drawings except for one Price Retracement drawing. Follow the instructions here to attach it:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#ProvidingChartbookSingleChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-07 15:47:15]
User28914 - Posts: 87
See attached.
imagefib.PNG / V - Attached On 2017-12-07 15:46:26 UTC - Size: 25.96 KB - 39 views
[2017-12-07 18:14:41]
Sierra Chart Engineering - Posts: 59311
What we see in that chart image does make sense.

The calculations are correct as documented here:
https://www.sierrachart.com/index.php?page=doc/Tools.html#DrawingToolConfigurationPriceRetracement
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-07 18:40:42]
User28914 - Posts: 87
Please look at the "Points" on this attachment....they do not reset at 0. This was how it used to be before the new upgrade.
imagejjchart3.png / V - Attached On 2017-12-07 18:40:37 UTC - Size: 87.68 KB - 29 views
[2017-12-07 18:55:41]
Sierra Chart Engineering - Posts: 59311
Once again our answer in response to this is as we stated in post #2.

If we do not get the Chartbook, there is no way we can look into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-07 19:00:41]
User28914 - Posts: 87
The only chartbook they have now are with the newer version, which shows the Points "resetting" at 0.

The screenshots shown clearly show the difference in display the points.

If you want to hop on a call, I'd be more than happy to talk about this. Thanks.
[2017-12-07 19:34:40]
Sierra Chart Engineering - Posts: 59311
The points resetting at 0 is correct. This is what is documented.

The way the calculation is done is documented here:
https://www.sierrachart.com/index.php?page=doc/Tools.html#DrawingToolConfigurationPriceRetracement

In the subsection for "Show Points"

We need to see if there was a change with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-07 19:37:32]
User28914 - Posts: 87
Okay, got it.

Before, the points would count from start of the fib to end of the fib, without resetting at 0.

Let me know - thank you!
[2017-12-07 20:16:14]
Sierra Chart Engineering - Posts: 59311
It would be best for us to understand how they want the calculation done and why.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-07 20:22:46]
User28914 - Posts: 87
I'm not sure how to explain it anymore than I have on this support board. Can you email me your direct # and I will call you? j.harris@infinityfutures.com
[2017-12-07 20:42:27]
Sierra Chart Engineering - Posts: 59311
We will follow-up.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-07 20:45:29]
User28914 - Posts: 87
Thanks!

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