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Date/Time: Sat, 21 Apr 2018 15:27:10 +0000



Bitmex market depth is bugging

Support Request:
[2017-12-02 13:54:02]
User198817 - Posts: 52
Ask side is not in sync with the actual market depth.

http://www.sierrachart.com/image.php?Image=1512219635920.png

Issue has been around the whole day. Any chance you can take a look?
[2017-12-02 17:53:13]
Sierra Chart Engineering - Posts: 59305
Yes we are checking on this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2017-12-02 18:17:43]
Sierra Chart Engineering - Posts: 59305
This is now resolved. Let us know if there any issues. The depth issues were resolved couple of days ago on one of our servers but we did not want to do the release to the other server until we were sure everything was OK.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-02 18:19:22
[2017-12-02 19:20:05]
User699005 - Posts: 7
Ask side is not in sync with the actual market depth again
imageBroken.PNG / V - Attached On 2017-12-02 19:20:00 UTC - Size: 67.81 KB - 105 views
[2017-12-02 19:32:59]
User198817 - Posts: 52
Thanks. It looks fine for me now.
[2017-12-02 19:40:13]
Sierra Chart Engineering - Posts: 59305
We do see an ongoing issue and we apologize for this.

We are going to revert back the most recent change.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-02 20:19:05]
User198817 - Posts: 52
User699005 is correct. It is not working correctly.
[2017-12-02 20:31:22]
Sierra Chart Engineering - Posts: 59305
Reconnect to the data feed to go to one of our other servers which should have the correct depth:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-02 20:42:35]
User198817 - Posts: 52
Yep, reconnecting worked. Thanks
[2017-12-02 21:41:49]
Sierra Chart Engineering - Posts: 59305
We made some additional code changes and we think we have the problem resolved now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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