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Date/Time: Fri, 29 Mar 2024 10:34:51 +0000



Bitmex market depth is bugging

View Count: 1538

[2017-12-02 13:54:02]
User198817 - Posts: 56
Ask side is not in sync with the actual market depth.

http://www.sierrachart.com/image.php?Image=1512219635920.png

Issue has been around the whole day. Any chance you can take a look?
[2017-12-02 17:53:13]
Sierra Chart Engineering - Posts: 104368
Yes we are checking on this now.
Sierra Chart Support - Engineering Level

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[2017-12-02 18:17:43]
Sierra Chart Engineering - Posts: 104368
This is now resolved. Let us know if there any issues. The depth issues were resolved couple of days ago on one of our servers but we did not want to do the release to the other server until we were sure everything was OK.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-02 18:19:22
[2017-12-02 19:20:05]
User699005 - Posts: 7
Ask side is not in sync with the actual market depth again
imageBroken.PNG / V - Attached On 2017-12-02 19:20:00 UTC - Size: 67.81 KB - 370 views
[2017-12-02 19:32:59]
User198817 - Posts: 56
Thanks. It looks fine for me now.
[2017-12-02 19:40:13]
Sierra Chart Engineering - Posts: 104368
We do see an ongoing issue and we apologize for this.

We are going to revert back the most recent change.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-12-02 20:19:05]
User198817 - Posts: 56
User699005 is correct. It is not working correctly.
[2017-12-02 20:31:22]
Sierra Chart Engineering - Posts: 104368
Reconnect to the data feed to go to one of our other servers which should have the correct depth:
File Menu: Procedure to Reconnect to the Data and Trade Servers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-12-02 20:42:35]
User198817 - Posts: 56
Yep, reconnecting worked. Thanks
[2017-12-02 21:41:49]
Sierra Chart Engineering - Posts: 104368
We made some additional code changes and we think we have the problem resolved now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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