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Date/Time: Thu, 17 Jan 2019 16:20:19 +0000

Duplicate Chart to Chartbook works not correctly

Support Request:
[2017-12-01 21:25:14]
User889191 - Posts: 34
When I duplicate Chart to Chartbook and then switch to this chartbook, the copied chart is not there. Only after I switch to another chartbook and back then it is visible. This worked always in prior releases. I recommend that you start with regression testing. It looks like that more and more errors are showing up with new releases that have never been a problem.
[2017-12-01 21:30:57]
Sierra Chart Engineering - Posts: 68003
It looks like you are creating this problem because you may have hidden the window but did not restore it in the proper way. There is another post from you about this.

There is no problem with the duplicate chart functionality and anybody can see that. What we are looking into is the nonstandard way in which you are restoring a hidden chart window. So once we solve that problem, it will then resolve this issue.

It looks like that more and more errors are showing up with new releases that have never been a problem.
This really is not true. When you consider the massive amount of functionality that Sierra Chart provides, a minor issue in this massive amount of functionality does not constitute this as being the case. Sometimes there can be issues with new functionality and hiding a chart is a relatively new item. But what you are doing is nonstandard and was never contemplated.

So in summary, this is not any kind of new issue. Not at all. Duplicate chart functionality works properly. It always has. It has not changed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-01 21:39:26
[2017-12-02 12:43:36]
User889191 - Posts: 34
O.k. I tested it and it works when Sierra Chart is minimized to one of 4 monitors. As soon as it is maximized to 4 monitors if works as I have described. I think it is an operatins system problem. You can close this ticket. thx

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