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Date/Time: Mon, 16 Jul 2018 16:21:00 +0000



data or charts stalling

Support Request:
[2017-11-30 16:02:46]
User169205 - Posts: 16
hello, i'm trying to find out who would assist with issues i'm having where my charts (or data ?) is stalling while trading live. the bars will stop printing for about 10-20 seconds then print a dozen bars at once. i do not have internet issues and it's not always in fast markets.

thanks
[2017-11-30 18:10:12]
Sierra Chart Engineering - Posts: 61812
We see you are using CTS and there is not a practical solution available for this at this time.

Who is your futures broker?

For an immediate solution use the Sierra Chart Exchange Data Feed which supports full integration with CTS:

https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php

However, tell us the particular firm, username and server settings for CTS you are using in Global Settings >> Data/Trade Service Settings. Tell us through an Account Support ticket:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets

We will let CTS know about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-30 18:10:44

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