Login Page - Create Account

Support Board


Date/Time: Sat, 21 Apr 2018 21:24:29 +0000



Interactive Brokers Day Chart Download failed

Support Request:
[2017-11-30 15:15:09]
User720000 - Posts: 5
I use to be able to download IB's day charts. But from yesterday, after I paid for my Sierra Chart account. My day chart download failed often and persistent. Interday chart downloads are mostly fine.
Do you know what happened?
[2017-11-30 17:34:43]
Sierra Chart Engineering - Posts: 59305
Tell us one of the symbols you are having a problem with.

Provide an image of the chart or Trade DOM, by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-01 02:38:02]
User720000 - Posts: 5
http://www.sierrachart.com/image.php?Image=1512095335125.png

I used one computer to sign up the account, and used the other computer to sign in. I copied the chartbook from the first computer to the second computer, on which I usually trade. Those two computers are at different places. The first computer seems to be fine.

The following is the Long file. (I have reinstalled the software and updated IB symbols. There are also missing data on the interday charts.)

_____________________________________________
Reading Internal Order ID file. | 2017-11-30 18:11:03
Reading Trade Orders file. | 2017-11-30 18:11:03
Reading Trade Positions file. | 2017-11-30 18:11:03
Listening on UDP port 22903. | 2017-11-30 18:11:03
Software version: 1652 | 2017-11-30 18:11:03
Usage end date: 2018-01-01 | 2017-11-30 18:11:03
Enabled for: Advanced Features. | 2017-11-30 18:11:03
Enabled for: Advanced Features 2. | 2017-11-30 18:11:03
Enabled for: Sierra Chart Historical Data Service. | 2017-11-30 18:11:03
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-30 18:11:03
Current selected Data/Trading service: Interactive Brokers | 2017-11-30 18:11:03
Chart Update Interval: 100 | 2017-11-30 18:11:03
Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-11-30 18:11:03
2017-11-30 18:11:08 Local computer time | 2017-11-30 18:11:03
2017-12-01 02:11:08 Local computer time in UTC | 2017-11-30 18:11:03
2017-11-30 18:11:08 Local computer time in SC Time Zone | 2017-11-30 18:11:03
2017-12-01 02:11:07 Server time in UTC | 2017-11-30 18:11:03
Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-11-30 18:11:03
Program path: C:\SierraChart\ | 2017-11-30 18:11:03
Data Files path: C:\SierraChart\Data\ | 2017-11-30 18:11:03
OS Version Number: 10.0 | 2017-11-30 18:11:03
Locale Setting: C | 2017-11-30 18:11:03

Checking for new symbol settings for service code ib | 2017-11-30 18:11:03
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-11-30 18:11:03
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-11-30 18:11:03
Symbol settings are up-to-date for ib | 2017-11-30 18:11:03
Received 5 login tokens. | 2017-11-30 18:11:09
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-11-30 18:11:10
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-11-30 18:11:10
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-11-30 18:11:13
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-11-30 18:11:13
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-11-30 18:11:13
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-30 18:11:13
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-11-30 18:11:13
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-11-30 18:11:14
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-11-30 18:11:14
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-11-30 18:11:14
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-30 18:11:14
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-11-30 18:11:14
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-11-30 18:11:15
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-11-30 18:11:15
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-11-30 18:11:15
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-30 18:11:15
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-11-30 18:11:15

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2017-11-30 18:11:18
Starting TWS auto-login thread. | 2017-11-30 18:11:18
Socket (6) | Creating socket. | 2017-11-30 18:11:18
Socket (6) | Connecting to IP: 127.0.0.1. | 2017-11-30 18:11:18
TWS auto-login thread ending. | 2017-11-30 18:11:18
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2017-11-30 18:11:18
Interactive Brokers | TWS server version: 76 | 2017-11-30 18:11:19
Interactive Brokers | Connected. Waiting for account information. | 2017-11-30 18:11:19
IB Account information received. | 2017-11-30 18:11:19
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-11-30 18:11:19
Interactive Brokers | Connected to Live account. | 2017-11-30 18:11:19
Interactive Brokers | Year-Month last connected to Live account: 2017-12 | 2017-11-30 18:11:19
Interactive Brokers | Connected to data and trading server. | 2017-11-30 18:11:19
Next valid order ID: 56 | 2017-11-30 18:11:19
Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2017-11-30 18:11:19
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2017-11-30 18:11:19
Next valid order ID: 56 | 2017-11-30 18:11:19
IB Account information received. | 2017-11-30 18:11:19
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-11-30 18:11:19
Interactive Brokers | Connected to Live account. | 2017-11-30 18:11:19
Interactive Brokers | Year-Month last connected to Live account: 2017-12 | 2017-11-30 18:11:19
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U223* | 2017-11-30 18:11:24
Interactive Brokers | Sending request for contract details for contract ID 247950591 | 2017-11-30 18:11:24
Interactive Brokers | Sending request for contract details for contract ID 258973418 | 2017-11-30 18:11:24
Interactive Brokers | Received Trade Positions download end message for account U223* | 2017-11-30 18:11:24
Interactive Brokers | Received contract details for symbol NQ-201712-GLOBEX | 2017-11-30 18:11:24
Interactive Brokers | Received contract details for symbol YM-201712-ECBOT | 2017-11-30 18:11:24
CL-201801-NYMEX [CV] Daily #1 | Reloading chart. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLG17.dly, CLH17.dly | 2017-11-30 18:11:26
The CLH17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLH17.dly, CLJ17.dly | 2017-11-30 18:11:26
The CLJ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLJ17.dly, CLK17.dly | 2017-11-30 18:11:26
The CLK17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLK17.dly, CLM17.dly | 2017-11-30 18:11:26
The CLM17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLM17.dly, CLN17.dly | 2017-11-30 18:11:26
The CLN17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLN17.dly, CLQ17.dly | 2017-11-30 18:11:26
The CLQ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLQ17.dly, CLU17.dly | 2017-11-30 18:11:26
The CLU17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLU17.dly, CLV17.dly | 2017-11-30 18:11:26
The CLV17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLV17.dly, CLX17.dly | 2017-11-30 18:11:26
The CLX17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLX17.dly, CLZ17.dly | 2017-11-30 18:11:26
The CLZ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLZ17.dly, CL-201801-NYMEX.dly | 2017-11-30 18:11:26
The CL-201801-NYMEX.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
CL-201801-NYMEX [CV] 60 Min #2 | Reloading chart. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLM17.dly, CLN17.dly | 2017-11-30 18:11:26
The CLN17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLN17.dly, CLQ17.dly | 2017-11-30 18:11:26
The CLQ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLQ17.dly, CLU17.dly | 2017-11-30 18:11:26
The CLU17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLU17.dly, CLV17.dly | 2017-11-30 18:11:26
The CLV17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLV17.dly, CLX17.dly | 2017-11-30 18:11:26
The CLX17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLX17.dly, CLZ17.dly | 2017-11-30 18:11:26
The CLZ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
Unable to determine transition date based on volume from files: CLZ17.dly, CLF18.dly | 2017-11-30 18:11:26
The CLF18.dly symbol may not be the active contract month. | 2017-11-30 18:11:26
CL-201801-NYMEX 15 Min #3 | Reloading chart. | 2017-11-30 18:11:26
CL-201801-NYMEX 5 Min #4 | Reloading chart. | 2017-11-30 18:11:26
CL-201801-NYMEX [CV] Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CL-201801-NYMEX.dly | 2017-11-30 18:11:26
Interactive Brokers | Starting real-time market data updates for: CL-201801-NYMEX. ID: 1 | 2017-11-30 18:11:26
Interactive Brokers | Subscribing to Symbol: CL, SecurityType: FUT, Expiration: 201801, Exchange: NYMEX, Primary Exchange: , Currency: , Multiplier: | 2017-11-30 18:11:26
Interactive Brokers | Requesting security definition data for: CL-201801-NYMEX. ID: 1 | 2017-11-30 18:11:26
HD Request # 2 | Downloading Historical Daily chart data for CL-201801-NYMEX. Starting date: 1967-12-01. Service: ib | 2017-11-30 18:11:26
Historical data download counter reset. | 2017-11-30 18:11:26
HD Request # 2 | Requesting historical Daily data for CLF18 starting at 1967-11-30 | 2017-11-30 18:11:26
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CL-201801-NYMEX | 2017-11-30 18:11:26
Intraday data recording state for symbol CL-201801-NYMEX is set to download 'Pending'. | 2017-11-30 18:11:26
Delaying start of download for CL-201801-NYMEX | 2017-11-30 18:11:26
HTTP connection to ds01.ddfplus.com:80 (7) | Creating socket. | 2017-11-30 18:11:27
HTTP connection to ds01.ddfplus.com:80 (7) | Connecting to IP: 8.18.161.123. | 2017-11-30 18:11:27
HD Request # 2 | Receiving historical Daily data for CL-201801-NYMEX starting at 2012-11-19 | 2017-11-30 18:11:27
HD Request # 2 | Writing historical Daily data to the file CL-201801-NYMEX.dly | 2017-11-30 18:11:27
HD Request # 2 | Received 1269 records from 2012-11-19 00:00:00 to 2017-12-01 00:00:00 (5.0 years) and wrote 1269 records for CL-201801-NYMEX | 2017-11-30 18:11:27
HD Request # 2 | Daily download COMPLETE for CL-201801-NYMEX. Completion time: 0s. Unique request ID: 1 | 2017-11-30 18:11:27
Removed historical data download ID 1 | 2017-11-30 18:11:27

CL-201801-NYMEX [CV] Daily #1 | Reloading chart. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLG17.dly, CLH17.dly | 2017-11-30 18:11:28
The CLH17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLH17.dly, CLJ17.dly | 2017-11-30 18:11:28
The CLJ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLJ17.dly, CLK17.dly | 2017-11-30 18:11:28
The CLK17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLK17.dly, CLM17.dly | 2017-11-30 18:11:28
The CLM17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLM17.dly, CLN17.dly | 2017-11-30 18:11:28
The CLN17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLN17.dly, CLQ17.dly | 2017-11-30 18:11:28
The CLQ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLQ17.dly, CLU17.dly | 2017-11-30 18:11:28
The CLU17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLU17.dly, CLV17.dly | 2017-11-30 18:11:28
The CLV17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLV17.dly, CLX17.dly | 2017-11-30 18:11:28
The CLX17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Unable to determine transition date based on volume from files: CLX17.dly, CLZ17.dly | 2017-11-30 18:11:28
The CLZ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:28
Delaying start of download for CL-201801-NYMEX | 2017-11-30 18:11:28
Requesting market depth updates for: CL-201801-NYMEX if supported. | 2017-11-30 18:11:29
Interactive Brokers | All contract details received for symbols used for trading. Re-requesting trading data. | 2017-11-30 18:11:29
Interactive Brokers | Stopping automatic Trade Position updates for account: U223* | 2017-11-30 18:11:29
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U223* | 2017-11-30 18:11:29
Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-11-30 18:11:29
Interactive Brokers | Received Trade Positions download end message for account U223* | 2017-11-30 18:11:29
HD Request # 3 | Downloading Intraday chart data for CL-201801-NYMEX to the file CL-201801-NYMEX.scid. Service: nymex | 2017-11-30 18:11:31
HD Request # 3 | Download start date-time: 2017-11-30 10:06:34.000 | 2017-11-30 18:11:31
HD Request # 3 | Using server: ds7.sierracharts.com port 10149 | 2017-11-30 18:11:31
Socket (8) | Creating socket. | 2017-11-30 18:11:31
Socket (8) | Connecting to IP: 8.18.161.133. | 2017-11-30 18:11:31
HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-11-30 18:11:32
HD Request # 3 | Sending historical data logon request message. | 2017-11-30 18:11:32
HD Request # 3 | Requesting Intraday data. Start date-time: 2017-11-30 10:06:34. Record interval: 0. Symbol: CLF18 | 2017-11-30 18:11:32
HD Request # 3 | Decompressing data. | 2017-11-30 18:11:32
HD Request # 3 | Receiving Intraday data for CL-201801-NYMEX starting at 2017-11-30 10:06:36 | 2017-11-30 18:11:32
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-11-30 10:06:36 | 2017-11-30 18:11:32
Socket (8) | Initiating close of socket by core. | 2017-11-30 18:11:32
Socket (8) | Shutdown started. Waiting for graceful close. | 2017-11-30 18:11:32
Historical data download thread signaled to stop. | 2017-11-30 18:11:32
HD Request # 3 | Received 66648 records from 2017-11-30 10:06:36 to 2017-11-30 18:01:31 (7.9 hours) and wrote 66648 records for CL-201801-NYMEX | 2017-11-30 18:11:32
HD Request # 3 | Intraday download COMPLETE for CL-201801-NYMEX. Completion time: 0s. Unique request ID: 2 | 2017-11-30 18:11:32
Removed historical data download ID 2 | 2017-11-30 18:11:32
Real-time Intraday chart data file updates started for CL-201801-NYMEX | 2017-11-30 18:11:32
Intraday chart data file opened for CL-201801-NYMEX | 2017-11-30 18:11:32
Interactive Brokers | Using primary service for historical data for CL-201801-NYMEX | 2017-11-30 18:11:32
Intraday data recording state for symbol CL-201801-NYMEX is set to download 'Pending'. | 2017-11-30 18:11:32

HD Request # 4 | Downloading Intraday chart data for CL-201801-NYMEX to the file CL-201801-NYMEX.scid. Service: ib | 2017-11-30 18:11:32
HD Request # 4 | Download start date-time: 2017-11-30 18:01:31.000 | 2017-11-30 18:11:32
HD Request # 4 | Requesting a total of 0 days and 5401 seconds. | 2017-11-30 18:11:32
HD Request # 4 | IB Backfill - Seconds requested: 5401. Seconds Remaining: 0. | 2017-11-30 18:11:32
HD Request # 4 | Requesting 5401 Seconds of data at 30 secs with ending date-time at 2017-11-30 19:21:32 for CL-201801-NYMEX. PriceType: TRADES | 2017-11-30 18:11:32
Socket (8) | Socket gracefully closed by remote side. | 2017-11-30 18:11:32
Socket (8) | Closed. | 2017-11-30 18:11:32
HD Request # 4 | Processing historical data message from TWS | 2017-11-30 18:11:33
HD Request # 4 | Receiving Intraday data for CL-201801-NYMEX starting at 2017-11-30 17:52:00 | 2017-11-30 18:11:33
HD Request # 4 | Timestamp of first Intraday data file record written: 2017-11-30 18:02:00 | 2017-11-30 18:11:33
HD Request # 4 | Received 40 records and wrote 19 records from 2017-11-30 17:51:30 to 2017-11-30 18:11:00. | 2017-11-30 18:11:33
HD Request # 4 | Received 40 records from 2017-11-30 17:52:00 to 2017-11-30 18:11:00 (19.0 minutes) and wrote 19 records for CL-201801-NYMEX | 2017-11-30 18:11:33
HD Request # 4 | Intraday download COMPLETE for CL-201801-NYMEX. Completion time: 0s. Unique request ID: 3 | 2017-11-30 18:11:33
Removed historical data download ID 3 | 2017-11-30 18:11:33
Real-time Intraday chart data file updates started for CL-201801-NYMEX | 2017-11-30 18:11:33
Intraday chart data file opened for CL-201801-NYMEX | 2017-11-30 18:11:33

Opened cached Intraday file: C:\SierraChart\Data\CL-201801-NYMEX.scid | 2017-11-30 18:11:38
HD Request # 5 | Downloading Historical Daily chart data for CL-201801-NYMEX. Starting date: 2018-01-31. Service: ib | 2017-11-30 18:11:56
HD Request # 5 | Requesting historical Daily data for CLF18 starting at 2018-01-30 | 2017-11-30 18:11:56
HD Request # 5 | Received 2 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201801-NYMEX | 2017-11-30 18:11:56
HD Request # 5 | Daily download COMPLETE for CL-201801-NYMEX. Completion time: 0s. Unique request ID: 4 | 2017-11-30 18:11:56
Removed historical data download ID 4 | 2017-11-30 18:11:56

CL-201801-NYMEX [CV] Daily #1 | Reloading chart. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLG17.dly, CLH17.dly | 2017-11-30 18:11:56
The CLH17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLH17.dly, CLJ17.dly | 2017-11-30 18:11:56
The CLJ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLJ17.dly, CLK17.dly | 2017-11-30 18:11:56
The CLK17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLK17.dly, CLM17.dly | 2017-11-30 18:11:56
The CLM17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLM17.dly, CLN17.dly | 2017-11-30 18:11:56
The CLN17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLN17.dly, CLQ17.dly | 2017-11-30 18:11:56
The CLQ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLQ17.dly, CLU17.dly | 2017-11-30 18:11:56
The CLU17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLU17.dly, CLV17.dly | 2017-11-30 18:11:56
The CLV17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLV17.dly, CLX17.dly | 2017-11-30 18:11:56
The CLX17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
Unable to determine transition date based on volume from files: CLX17.dly, CLZ17.dly | 2017-11-30 18:11:56
The CLZ17.dly symbol may not be the active contract month. | 2017-11-30 18:11:56
HTTP connection to ds01.ddfplus.com:80 (7) | Socket gracefully closed by remote side. | 2017-11-30 18:13:01
HTTP connection to ds01.ddfplus.com:80 (7) | Received socket Close event. | 2017-11-30 18:13:01
HTTP connection to ds01.ddfplus.com:80 (7) | Initiating close of socket by core. | 2017-11-30 18:13:01
HTTP connection to ds01.ddfplus.com:80 (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-30 18:13:01
HTTP connection to ds01.ddfplus.com:80 (7) | Closed. | 2017-11-30 18:13:01
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CL-201801-NYMEX | 2017-11-30 18:13:09
Intraday data recording state for symbol CL-201801-NYMEX is set to download 'Pending'. | 2017-11-30 18:13:09
HD Request # 6 | Downloading Intraday chart data for CL-201801-NYMEX to the file CL-201801-NYMEX.scid. Service: nymex | 2017-11-30 18:13:09
HD Request # 6 | Download start date-time: 2017-11-30 13:39:59.000 | 2017-11-30 18:13:09
HD Request # 6 | Disabling Intraday chart updating for symbol during historical data download. | 2017-11-30 18:13:09
HD Request # 6 | Using server: ds1.sierracharts.com port 10150 | 2017-11-30 18:13:09
Socket (11) | Creating socket. | 2017-11-30 18:13:09
Socket (11) | Connecting to IP: 8.18.161.135. | 2017-11-30 18:13:09
HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-11-30 18:13:10
HD Request # 6 | Sending historical data logon request message. | 2017-11-30 18:13:10
HD Request # 6 | Requesting Intraday data. Start date-time: 2017-11-30 13:39:59. Record interval: 0. Symbol: CLF18 | 2017-11-30 18:13:10
HD Request # 6 | Decompressing data. | 2017-11-30 18:13:10
HD Request # 6 | Receiving Intraday data for CL-201801-NYMEX starting at 2017-11-30 13:40:00 | 2017-11-30 18:13:10
HD Request # 6 | Truncating file to starting date-time of 2017-11-30 13:40:00 | 2017-11-30 18:13:10
HD Request # 6 | Timestamp of first Intraday data file record written: 2017-11-30 13:40:00 | 2017-11-30 18:13:10
Socket (11) | Initiating close of socket by core. | 2017-11-30 18:13:10
Socket (11) | Shutdown started. Waiting for graceful close. | 2017-11-30 18:13:10
Historical data download thread signaled to stop. | 2017-11-30 18:13:10
HD Request # 6 | Received 7063 records from 2017-11-30 13:40:00 to 2017-11-30 18:03:09 (4.4 hours) and wrote 7063 records for CL-201801-NYMEX | 2017-11-30 18:13:10
HD Request # 6 | Intraday download COMPLETE for CL-201801-NYMEX. Completion time: 1s. Unique request ID: 5 | 2017-11-30 18:13:10
Removed historical data download ID 5 | 2017-11-30 18:13:10
Real-time Intraday chart data file updates started for CL-201801-NYMEX | 2017-11-30 18:13:10
Intraday chart data file opened for CL-201801-NYMEX | 2017-11-30 18:13:10
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2017-11-30 18:13:10
HD Request # 6 | Reloading Intraday charts for CL-201801-NYMEX | 2017-11-30 18:13:10
Reloading all charts with filename: CL-201801-NYMEX.scid | 2017-11-30 18:13:10
Interactive Brokers | Using primary service for historical data for CL-201801-NYMEX | 2017-11-30 18:13:10
Intraday data recording state for symbol CL-201801-NYMEX is set to download 'Pending'. | 2017-11-30 18:13:10

HD Request # 7 | Downloading Intraday chart data for CL-201801-NYMEX to the file CL-201801-NYMEX.scid. Service: ib | 2017-11-30 18:13:10
HD Request # 7 | Download start date-time: 2017-11-30 18:03:09.000 | 2017-11-30 18:13:10
HD Request # 7 | Requesting a total of 0 days and 5401 seconds. | 2017-11-30 18:13:10
HD Request # 7 | IB Backfill - Seconds requested: 5401. Seconds Remaining: 0. | 2017-11-30 18:13:10
HD Request # 7 | Requesting 5401 Seconds of data at 30 secs with ending date-time at 2017-11-30 19:23:10 for CL-201801-NYMEX. PriceType: TRADES | 2017-11-30 18:13:10
CL-201801-NYMEX 15 Min #3 | Reloading chart. | 2017-11-30 18:13:10
CL-201801-NYMEX [CV] 60 Min #2 | Reloading chart. | 2017-11-30 18:13:10
Unable to determine transition date based on volume from files: CLM17.dly, CLN17.dly | 2017-11-30 18:13:10
The CLN17.dly symbol may not be the active contract month. | 2017-11-30 18:13:10
Unable to determine transition date based on volume from files: CLN17.dly, CLQ17.dly | 2017-11-30 18:13:10
The CLQ17.dly symbol may not be the active contract month. | 2017-11-30 18:13:10
Unable to determine transition date based on volume from files: CLQ17.dly, CLU17.dly | 2017-11-30 18:13:10
The CLU17.dly symbol may not be the active contract month. | 2017-11-30 18:13:10
Unable to determine transition date based on volume from files: CLU17.dly, CLV17.dly | 2017-11-30 18:13:10
The CLV17.dly symbol may not be the active contract month. | 2017-11-30 18:13:10
Unable to determine transition date based on volume from files: CLV17.dly, CLX17.dly | 2017-11-30 18:13:10
The CLX17.dly symbol may not be the active contract month. | 2017-11-30 18:13:10
Unable to determine transition date based on volume from files: CLX17.dly, CLZ17.dly | 2017-11-30 18:13:10
The CLZ17.dly symbol may not be the active contract month. | 2017-11-30 18:13:10
Unable to determine transition date based on volume from files: CLZ17.dly, CLF18.dly | 2017-11-30 18:13:10
The CLF18.dly symbol may not be the active contract month. | 2017-11-30 18:13:10
CL-201801-NYMEX 5 Min #4 | Reloading chart. | 2017-11-30 18:13:10
Socket (11) | Socket gracefully closed by remote side. | 2017-11-30 18:13:10
Socket (11) | Closed. | 2017-11-30 18:13:10
HD Request # 7 | Processing historical data message from TWS | 2017-11-30 18:13:10
HD Request # 7 | Receiving Intraday data for CL-201801-NYMEX starting at 2017-11-30 17:53:30 | 2017-11-30 18:13:10
HD Request # 7 | Timestamp of first Intraday data file record written: 2017-11-30 18:03:30 | 2017-11-30 18:13:10
HD Request # 7 | Received 41 records and wrote 20 records from 2017-11-30 17:53:00 to 2017-11-30 18:13:00. | 2017-11-30 18:13:10
HD Request # 7 | Received 41 records from 2017-11-30 17:53:30 to 2017-11-30 18:13:00 (19.5 minutes) and wrote 20 records for CL-201801-NYMEX | 2017-11-30 18:13:10
HD Request # 7 | Intraday download COMPLETE for CL-201801-NYMEX. Completion time: 0s. Unique request ID: 6 | 2017-11-30 18:13:10
Removed historical data download ID 6 | 2017-11-30 18:13:10
Real-time Intraday chart data file updates started for CL-201801-NYMEX | 2017-11-30 18:13:10
Intraday chart data file opened for CL-201801-NYMEX | 2017-11-30 18:13:10

Opened cached Intraday file: C:\SierraChart\Data\CL-201801-NYMEX.scid | 2017-11-30 18:13:18
Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2017-11-30 18:13:44
GC-201802-NYMEX [CV] Daily #1 | Reloading chart. | 2017-11-30 18:16:10
GC-201802-NYMEX [CV] 60 Min #2 | Reloading chart. | 2017-11-30 18:16:10
GC-201802-NYMEX [C] 15 Min #3 | Reloading chart. | 2017-11-30 18:16:10
GC-201802-NYMEX 5 Min #4 | Reloading chart. | 2017-11-30 18:16:10
Interactive Brokers | Starting real-time market data updates for: GC-201802-NYMEX. ID: 4 | 2017-11-30 18:16:12
Interactive Brokers | Subscribing to Symbol: GC, SecurityType: FUT, Expiration: 201802, Exchange: NYMEX, Primary Exchange: , Currency: , Multiplier: | 2017-11-30 18:16:12
Interactive Brokers | Requesting security definition data for: GC-201802-NYMEX. ID: 4 | 2017-11-30 18:16:12
HD Request # 8 | Downloading Historical Daily chart data for GC-201802-NYMEX. Starting date: 1967-12-01. Service: ib | 2017-11-30 18:16:12
HD Request # 8 | Requesting historical Daily data for GCG18 starting at 1967-11-30 | 2017-11-30 18:16:12
HTTP connection to ds01.ddfplus.com:80 (15) | Creating socket. | 2017-11-30 18:16:12
HTTP connection to ds01.ddfplus.com:80 (15) | Connecting to IP: 8.18.161.123. | 2017-11-30 18:16:12
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: GC-201802-NYMEX | 2017-11-30 18:16:12
Intraday data recording state for symbol GC-201802-NYMEX is set to download 'Pending'. | 2017-11-30 18:16:12
Delaying start of download for GC-201802-NYMEX | 2017-11-30 18:16:12
HD Request # 8 | Receiving historical Daily data for GC-201802-NYMEX starting at 2016-03-30 | 2017-11-30 18:16:12
HD Request # 8 | Writing historical Daily data to the file GC-201802-NYMEX.dly | 2017-11-30 18:16:12
HD Request # 8 | Received 425 records from 2016-03-30 00:00:00 to 2017-12-01 00:00:00 (612.0 days) and wrote 425 records for GC-201802-NYMEX | 2017-11-30 18:16:12
HD Request # 8 | Daily download COMPLETE for GC-201802-NYMEX. Completion time: 0s. Unique request ID: 7 | 2017-11-30 18:16:12
Removed historical data download ID 7 | 2017-11-30 18:16:12

GC-201802-NYMEX [CV] Daily #1 | Reloading chart. | 2017-11-30 18:16:12
Delaying start of download for GC-201802-NYMEX | 2017-11-30 18:16:14
Requesting market depth updates for: GC-201802-NYMEX if supported. | 2017-11-30 18:16:14
HD Request # 9 | Downloading Intraday chart data for GC-201802-NYMEX to the file GC-201802-NYMEX.scid. Service: comex | 2017-11-30 18:16:17
HD Request # 9 | Download start date-time: 2017-11-30 10:06:33.000 | 2017-11-30 18:16:17
HD Request # 9 | Using server: ds7.sierracharts.com port 10149 | 2017-11-30 18:16:17
Socket (16) | Creating socket. | 2017-11-30 18:16:17
Socket (16) | Connecting to IP: 8.18.161.133. | 2017-11-30 18:16:17
HD Request # 9 | Setting DTC encoding to Binary VLS | 2017-11-30 18:16:17
HD Request # 9 | Sending historical data logon request message. | 2017-11-30 18:16:17
HD Request # 9 | Requesting Intraday data. Start date-time: 2017-11-30 10:06:33. Record interval: 0. Symbol: GCG18 | 2017-11-30 18:16:17
HD Request # 9 | Decompressing data. | 2017-11-30 18:16:18
HD Request # 9 | Receiving Intraday data for GC-201802-NYMEX starting at 2017-11-30 10:06:35 | 2017-11-30 18:16:18
HD Request # 9 | Timestamp of first Intraday data file record written: 2017-11-30 10:06:35 | 2017-11-30 18:16:18
Socket (16) | Initiating close of socket by core. | 2017-11-30 18:16:18
Historical data download thread signaled to stop. | 2017-11-30 18:16:18
Socket (16) | Shutdown started. Waiting for graceful close. | 2017-11-30 18:16:18
HD Request # 9 | Received 40373 records from 2017-11-30 10:06:35 to 2017-11-30 18:06:16 (8.0 hours) and wrote 40373 records for GC-201802-NYMEX | 2017-11-30 18:16:18
HD Request # 9 | Intraday download COMPLETE for GC-201802-NYMEX. Completion time: 1s. Unique request ID: 8 | 2017-11-30 18:16:18
Removed historical data download ID 8 | 2017-11-30 18:16:18
Real-time Intraday chart data file updates started for GC-201802-NYMEX | 2017-11-30 18:16:18
Intraday chart data file opened for GC-201802-NYMEX | 2017-11-30 18:16:18
Interactive Brokers | Using primary service for historical data for GC-201802-NYMEX | 2017-11-30 18:16:18
Intraday data recording state for symbol GC-201802-NYMEX is set to download 'Pending'. | 2017-11-30 18:16:18

HD Request # 10 | Downloading Intraday chart data for GC-201802-NYMEX to the file GC-201802-NYMEX.scid. Service: ib | 2017-11-30 18:16:18
HD Request # 10 | Download start date-time: 2017-11-30 18:06:16.000 | 2017-11-30 18:16:18
HD Request # 10 | Requesting a total of 0 days and 5402 seconds. | 2017-11-30 18:16:18
HD Request # 10 | IB Backfill - Seconds requested: 5402. Seconds Remaining: 0. | 2017-11-30 18:16:18
HD Request # 10 | Requesting 5402 Seconds of data at 30 secs with ending date-time at 2017-11-30 19:26:18 for GC-201802-NYMEX. PriceType: TRADES | 2017-11-30 18:16:18
Socket (16) | Socket gracefully closed by remote side. | 2017-11-30 18:16:18
Socket (16) | Closed. | 2017-11-30 18:16:18
HD Request # 10 | Processing historical data message from TWS | 2017-11-30 18:16:18
HD Request # 10 | Receiving Intraday data for GC-201802-NYMEX starting at 2017-11-30 17:56:30 | 2017-11-30 18:16:18
HD Request # 10 | Timestamp of first Intraday data file record written: 2017-11-30 18:06:30 | 2017-11-30 18:16:18
HD Request # 10 | Received 41 records and wrote 20 records from 2017-11-30 17:56:00 to 2017-11-30 18:16:00. | 2017-11-30 18:16:18
HD Request # 10 | Received 41 records from 2017-11-30 17:56:30 to 2017-11-30 18:16:00 (19.5 minutes) and wrote 20 records for GC-201802-NYMEX | 2017-11-30 18:16:18
HD Request # 10 | Intraday download COMPLETE for GC-201802-NYMEX. Completion time: 0s. Unique request ID: 9 | 2017-11-30 18:16:18
Removed historical data download ID 9 | 2017-11-30 18:16:18
Real-time Intraday chart data file updates started for GC-201802-NYMEX | 2017-11-30 18:16:18
Intraday chart data file opened for GC-201802-NYMEX | 2017-11-30 18:16:18

Opened cached Intraday file: C:\SierraChart\Data\GC-201802-NYMEX.scid | 2017-11-30 18:16:29
HTTP connection to ds01.ddfplus.com:80 (15) | Socket gracefully closed by remote side. | 2017-11-30 18:17:17
HTTP connection to ds01.ddfplus.com:80 (15) | Received socket Close event. | 2017-11-30 18:17:17
HTTP connection to ds01.ddfplus.com:80 (15) | Initiating close of socket by core. | 2017-11-30 18:17:17
HTTP connection to ds01.ddfplus.com:80 (15) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-30 18:17:17
HTTP connection to ds01.ddfplus.com:80 (15) | Closed. | 2017-11-30 18:17:17
Uploaded an image to the server. Request ID: 1 | 2017-11-30 18:28:55
HTTPS connection to www.sierrachart.com:443 (29) | Creating socket. Using TLS 1.2. | 2017-11-30 18:28:55
HTTPS connection to www.sierrachart.com:443 (29) | Connecting to IP: 204.15.192.108. | 2017-11-30 18:28:55
HTTPS connection to www.sierrachart.com:443 (29) | Socket gracefully closed by remote side. | 2017-11-30 18:29:01
HTTPS connection to www.sierrachart.com:443 (29) | Received socket Close event. | 2017-11-30 18:29:01
HTTPS connection to www.sierrachart.com:443 (29) | Initiating close of socket by core. | 2017-11-30 18:29:01
HTTPS connection to www.sierrachart.com:443 (29) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-30 18:29:01
HTTPS connection to www.sierrachart.com:443 (29) | Closed. | 2017-11-30 18:29:01
[2017-12-01 04:53:40]
Sierra Chart Engineering - Posts: 59305
First, you really do need to pay for usage time on your account to be assured you do not have any issues accessing the necessary historical data since there will be limits for Historical Daily data.

To download the missing data:

For Continuous Futures Contract charts, follow the instructions:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData

For noncontinuous Intraday charts, follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account