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Date/Time: Tue, 17 Jul 2018 03:24:31 +0000



missing data

Support Request:
[2017-11-29 21:38:33]
User40526 - Posts: 102
I am unable to download data for the historical daily chart of Gold prior to August 16, 2017, even though I have it set for continuous data back adjusted and the days of data as 1,095.

I have read and tried all of the instructions for deleting and downloading data that I can find. I assume I must have a corrupt data file but can't figure out how to find it and delete it before downloading a new data file.

Please advise.

Thank you
[2017-11-29 22:31:54]
Sierra Chart Engineering - Posts: 61831
Make sure you follow through these particular instructions here which are specific for Continuous Futures Contract charts:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-29 23:42:51]
User40526 - Posts: 102
Thank you.

I have tried everything I can find in the documentation and nothing works.

Out of frustration, I took it off of continuous contract and got the display of all the days for the February contract's existence.

What I don't understand is I don't have this problem with other historical charts. I have tried making a duplicate of another historical chart (crude) and simply changing the symbol and the crude chart is fine but the gold chart is not.

Unless there is another idea, I will just not be able to have continuous charting with gold.

Thanks
[2017-11-30 17:45:23]
Sierra Chart Engineering - Posts: 61831
Try again:

https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData

Our data provider had a problem yesterday which was affecting historical data for some services.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-30 19:11:19]
User40526 - Posts: 102
Solved........thank you!

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